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Followed up again: cancelling because delivery is too late
INT-2666-R · Call · Inbound · Vikram T · 17 Oct 2026, 9:31 am
Repeat within 72hLowers your score
Transcript
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Listen Score
How this interaction counts
Lowers your score
- Request
- Repeat on the same topic within 72 hours
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Anjali · scored 87%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsNot yet
- Offered an option or alternativeYes
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Request
- Journey stage
- Churn
- Function
- Customer Experience
- Process
- Cancellations
- Topic
- Cancel order
- Product
- Dining
- Emotion
- Frustrated
- Urgency
- High
- Automatable
- 65%