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Table top scratched, packaging was thin
INT-2240 · Call · Inbound · Sana A · 17 Oct 2026, 11:13 am
Lowers your score
Transcript
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Listen Score
How this interaction counts
Lowers your score
- Complaint
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Meena · scored 80%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsYes
- Offered an option or alternativeYes
- Gave a clear resolution dateNot yet
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Complaint
- Journey stage
- Fulfilment
- Function
- Logistics
- Process
- Packaging
- Topic
- Damaged on arrival
- Product
- Sofas & recliners
- Emotion
- Angry
- Urgency
- High
- Automatable
- 22%