Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Asked for the delivery date of a sofa ordered last week Call · Diya W · Beds · 18 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Colour of the fabric differs from the photos Ticket · Kabir L · Sofas & recliners · 18 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Wardrobe door cracked in transit Call · Aditya V · Wardrobes & storage · 18 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Return picked up 10 days ago, no refund yet Call · Aditya V · Beds · 18 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Sana A · Wardrobes & storage · 18 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Meera J · Beds · 18 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Sofa cushions sagging after two months Ticket · Pooja H · Sofas & recliners · 18 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Wanted to pay by UPI, had to use a card Chat · Kavya N · Sofas & recliners · 18 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Wardrobe door cracked in transit Email · Ishaan G · Wardrobes & storage · 18 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Will a 3-seater fit a 10-foot wall? Chat · Tara F · Beds · 18 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Karan Z · Sofas & recliners · 18 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Festive coupon rejected at checkout Ticket · Nikhil Y · Study & office · 18 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Wanted live tracking for a dining table Chat · Aditya V · Sofas & recliners · 18 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Diya W · Wardrobes & storage · 17 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Wants to pay in parts for a bed Chat · Nikhil Y · Sofas & recliners · 17 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Arjun D · Beds · 17 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Kavya N · Sofas & recliners · 17 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Diya W · Wardrobes & storage · 17 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Cancelling because delivery is too late Email · Rohan K · Study & office · 17 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Followed up again: festive coupon rejected at checkout Social · Arjun D · Wardrobes & storage · 17 Oct ComplaintRepeatCoupon not working · Angry | Coupon not working | ComplaintRepeat | Angry | Lowers |
| Tracking page shows no update for four days Chat · Karan Z · Beds · 17 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Return picked up 10 days ago, no refund yet Email · Arjun D · Sofas & recliners · 17 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Bed promised in 7 days, now 15 days late Social · Karan Z · Beds · 17 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Duplicate debit, refund not received Ticket · Kabir L · Sofas & recliners · 17 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Return picked up 10 days ago, no refund yet Email · Aarav S · Sofas & recliners · 17 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Needs a carpenter for bed assembly Bot · Aarav S · Sofas & recliners · 17 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Chat · Karan Z · Wardrobes & storage · 17 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Tracking page shows no update for four days Bot · Priya M · Sofas & recliners · 17 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked when a recliner will be back in stock Chat · Meera J · Sofas & recliners · 17 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Five-star review of the oak bed Review · Rohan K · Dining · 17 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Delivery date moved three times without notice Ticket · Arjun D · Beds · 17 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Pooja H · Sofas & recliners · 17 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Will a 3-seater fit a 10-foot wall? Bot · Neha P · Beds · 17 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Wardrobe door cracked in transit Email · Neha P · Study & office · 17 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Followed up again: table top scratched, packaging was thin Call · Sana A · Dining · 17 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Kavya N · Wardrobes & storage · 17 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Followed up again: wanted live tracking for a dining table Bot · Kavya N · Wardrobes & storage · 17 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Tracking page shows no update for four days Call · Arjun D · Wardrobes & storage · 17 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Bed promised in 7 days, now 15 days late Social · Ananya R · Beds · 17 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Tracking page shows no update for four days Call · Rohan K · Dining · 17 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |