Interactions
5 Oct – 1 Nov 2026258 interactions
Fulfilment · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Tracking page shows no update for four days Call · Arjun D · Dining · 11 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Delivery date moved three times without notice Call · Riya C · Study & office · 11 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Tara F · Sofas & recliners · 11 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Followed up again: delivery date moved three times without notice Call · Meera J · Wardrobes & storage · 11 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Delivery date moved three times without notice Call · Ananya R · Beds · 11 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Sana A · Dining · 10 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Delivery date moved three times without notice Call · Pooja H · Beds · 10 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Nikhil Y · Study & office · 10 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Wanted live tracking for a dining table Call · Dev B · Beds · 10 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Nikhil Y · Dining · 10 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Delivery date moved three times without notice Call · Neha P · Beds · 10 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Wanted live tracking for a dining table Call · Ananya R · Sofas & recliners · 10 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Followed up again: tracking page shows no update for four days Call · Ananya R · Sofas & recliners · 10 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Tracking page shows no update for four days Call · Ananya R · Sofas & recliners · 10 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Tracking page shows no update for four days Call · Arjun D · Wardrobes & storage · 9 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Followed up again: wanted live tracking for a dining table Call · Tara F · Study & office · 9 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Took leave from work, delivery never came Call · Pooja H · Beds · 9 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Arjun D · Sofas & recliners · 9 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Was out when the agent called, wants a weekend slot Call · Sana A · Study & office · 9 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Bed promised in 7 days, now 15 days late Call · Kabir L · Beds · 9 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Was out when the agent called, wants a weekend slot Call · Sana A · Sofas & recliners · 9 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Was out when the agent called, wants a weekend slot Call · Karan Z · Sofas & recliners · 9 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Tracking page shows no update for four days Call · Tara F · Wardrobes & storage · 9 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Agent helped place the wardrobe upstairs Call · Tara F · Study & office · 9 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Followed up again: wardrobe door cracked in transit Call · Aarav S · Wardrobes & storage · 9 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Asked to reattempt delivery after 6 pm Call · Priya M · Beds · 9 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Wanted live tracking for a dining table Call · Priya M · Wardrobes & storage · 9 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Delivery date moved three times without notice Call · Rohan K · Sofas & recliners · 8 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Took leave from work, delivery never came Call · Sana A · Beds · 8 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Delivery date moved three times without notice Call · Arjun D · Beds · 8 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Wardrobe door cracked in transit Call · Neha P · Dining · 8 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked to reattempt delivery after 6 pm Call · Diya W · Dining · 8 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Table top scratched, packaging was thin Call · Pooja H · Dining · 8 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Thanked the delivery team for careful handling Call · Vikram T · Beds · 8 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Wanted live tracking for a dining table Call · Ishaan G · Study & office · 8 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Took leave from work, delivery never came Call · Ananya R · Sofas & recliners · 8 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Followed up again: tracking page shows no update for four days Call · Aarav S · Sofas & recliners · 8 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Tara F · Beds · 8 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Followed up again: tracking page shows no update for four days Call · Diya W · Sofas & recliners · 7 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Bed promised in 7 days, now 15 days late Call · Dev B · Study & office · 7 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |