Interactions
5 Oct – 1 Nov 2026433 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Asked for the delivery date of a sofa ordered last week Call · Dev B · Wardrobes & storage · 28 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked to reattempt delivery after 6 pm Call · Nikhil Y · Wardrobes & storage · 28 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Thanked the delivery team for careful handling Call · Meera J · Sofas & recliners · 28 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Was out when the agent called, wants a weekend slot Call · Tara F · Wardrobes & storage · 28 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Asked how long a refund takes to reach the bank Call · Pooja H · Sofas & recliners · 28 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Assembly visit not scheduled after delivery Call · Priya M · Wardrobes & storage · 28 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Found a cheaper option elsewhere Call · Dev B · Sofas & recliners · 28 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Wants to pay in parts for a bed Call · Sana A · Sofas & recliners · 28 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Karan Z · Beds · 28 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Wants to pay in parts for a bed Call · Kavya N · Study & office · 28 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Outbound NDR call: customer missed the delivery, still wants the wardrobe, asked for a Saturday slot. Call · Manoj P · Wardrobes & storage · 27 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked for the delivery date of a sofa ordered last week Call · Ananya R · Wardrobes & storage · 27 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Wanted live tracking for a dining table Call · Vikram T · Sofas & recliners · 27 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked when a recliner will be back in stock Call · Meera J · Wardrobes & storage · 27 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Tracking page shows no update for four days Call · Aditya V · Sofas & recliners · 27 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Was out when the agent called, wants a weekend slot Call · Pooja H · Dining · 27 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked to reattempt delivery after 6 pm Call · Kavya N · Wardrobes & storage · 27 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked when a recliner will be back in stock Call · Pooja H · Dining · 27 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Asked how long a refund takes to reach the bank Call · Priya M · Beds · 27 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Asked for fabric swatches before buying Call · Vikram T · Study & office · 27 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Saved for a gift, item went out of stock Call · Sana A · Sofas & recliners · 27 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Assembly visit not scheduled after delivery Call · Aditya V · Sofas & recliners · 27 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Card charged twice for one order Call · Rohan K · Wardrobes & storage · 27 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Delivery date moved three times without notice Call · Aditya V · Sofas & recliners · 27 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Thanked the delivery team for careful handling Call · Ishaan G · Study & office · 27 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Asked for the delivery date of a sofa ordered last week Call · Kabir L · Sofas & recliners · 27 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Bed promised in 7 days, now 15 days late Call · Ananya R · Wardrobes & storage · 27 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked how long a refund takes to reach the bank Call · Tara F · Sofas & recliners · 27 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Asked to reattempt delivery after 6 pm Call · Sana A · Beds · 27 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Colour of the fabric differs from the photos Call · Meera J · Beds · 27 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Agent helped place the wardrobe upstairs Call · Rohan K · Sofas & recliners · 26 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Asked when a recliner will be back in stock Call · Kavya N · Sofas & recliners · 26 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Saved for a gift, item went out of stock Call · Diya W · Sofas & recliners · 26 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Wanted live tracking for a dining table Call · Ananya R · Sofas & recliners · 26 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked if no-cost EMI is available on sofas Call · Rohan K · Beds · 26 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Thanked the delivery team for careful handling Call · Aditya V · Study & office · 26 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Asked if no-cost EMI is available on sofas Call · Meera J · Sofas & recliners · 26 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Took leave from work, delivery never came Call · Tara F · Sofas & recliners · 26 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Cancelling because delivery is too late Call · Diya W · Sofas & recliners · 26 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Took leave from work, delivery never came Call · Ishaan G · Study & office · 26 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |