Interactions
5 Oct – 1 Nov 2026444 interactions
Sofas & recliners · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Cancelling because delivery is too late Email · Priya M · Sofas & recliners · 21 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Followed up again: duplicate debit, refund not received Ticket · Ishaan G · Sofas & recliners · 21 Oct ComplaintRepeatCharged twice · Angry | Charged twice | ComplaintRepeat | Angry | Lowers |
| Asked to reattempt delivery after 6 pm Call · Nikhil Y · Sofas & recliners · 21 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked for the delivery date of a sofa ordered last week Bot · Rohan K · Sofas & recliners · 21 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Tara F · Sofas & recliners · 21 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Followed up again: wanted live tracking for a dining table Call · Rohan K · Sofas & recliners · 21 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Ananya R · Sofas & recliners · 21 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Bot · Meera J · Sofas & recliners · 21 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Wanted live tracking for a dining table Bot · Riya C · Sofas & recliners · 20 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Cancelling because delivery is too late Chat · Arjun D · Sofas & recliners · 20 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Tracking page shows no update for four days Bot · Priya M · Sofas & recliners · 20 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Festive coupon rejected at checkout Social · Riya C · Sofas & recliners · 20 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Asked if no-cost EMI is available on sofas Chat · Pooja H · Sofas & recliners · 20 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Followed up again: colour of the fabric differs from the photos Ticket · Karan Z · Sofas & recliners · 20 Oct ComplaintRepeatProduct quality · Angry | Product quality | ComplaintRepeat | Angry | Lowers |
| Colour of the fabric differs from the photos Call · Rohan K · Sofas & recliners · 20 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Wants to pay in parts for a bed Call · Pooja H · Sofas & recliners · 20 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Followed up again: was out when the agent called, wants a weekend slot Bot · Kavya N · Sofas & recliners · 20 Oct RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Wanted live tracking for a dining table Call · Arjun D · Sofas & recliners · 20 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked when a recliner will be back in stock Chat · Tara F · Sofas & recliners · 20 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Card charged twice for one order Email · Vikram T · Sofas & recliners · 20 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Duplicate debit, refund not received Call · Ishaan G · Sofas & recliners · 20 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Colour of the fabric differs from the photos Review · Karan Z · Sofas & recliners · 20 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| UPI option missing on the mobile site Chat · Kabir L · Sofas & recliners · 20 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Tracking page shows no update for four days Email · Arjun D · Sofas & recliners · 20 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Duplicate debit, refund not received Call · Tara F · Sofas & recliners · 20 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Email · Rohan K · Sofas & recliners · 20 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Will a 3-seater fit a 10-foot wall? Chat · Tara F · Sofas & recliners · 20 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Delivery date moved three times without notice Ticket · Aditya V · Sofas & recliners · 20 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked how long a refund takes to reach the bank Email · Ananya R · Sofas & recliners · 20 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Kabir L · Sofas & recliners · 19 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Asked when a recliner will be back in stock Call · Arjun D · Sofas & recliners · 19 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Assembly visit not scheduled after delivery Bot · Aarav S · Sofas & recliners · 19 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Table top scratched, packaging was thin Email · Nikhil Y · Sofas & recliners · 19 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Diya W · Sofas & recliners · 19 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked how long a refund takes to reach the bank Email · Ananya R · Sofas & recliners · 19 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Duplicate debit, refund not received Ticket · Tara F · Sofas & recliners · 19 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Found a cheaper option elsewhere Email · Vikram T · Sofas & recliners · 19 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Wanted live tracking for a dining table Chat · Pooja H · Sofas & recliners · 19 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked when a recliner will be back in stock Call · Dev B · Sofas & recliners · 18 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Riya C · Sofas & recliners · 18 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |