Interactions
5 Oct – 1 Nov 2026444 interactions
Sofas & recliners · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Asked for fabric swatches before buying Bot · Meera J · Sofas & recliners · 23 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Asked when a recliner will be back in stock Email · Pooja H · Sofas & recliners · 23 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Followed up again: was out when the agent called, wants a weekend slot Chat · Meera J · Sofas & recliners · 23 Oct RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Return picked up 10 days ago, no refund yet Email · Rohan K · Sofas & recliners · 23 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Followed up again: colour of the fabric differs from the photos Ticket · Nikhil Y · Sofas & recliners · 23 Oct ComplaintRepeatProduct quality · Angry | Product quality | ComplaintRepeat | Angry | Lowers |
| Asked to reattempt delivery after 6 pm Call · Priya M · Sofas & recliners · 23 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked how long a refund takes to reach the bank Email · Neha P · Sofas & recliners · 23 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Asked how long a refund takes to reach the bank Bot · Priya M · Sofas & recliners · 23 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Colour of the fabric differs from the photos Ticket · Nikhil Y · Sofas & recliners · 23 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Duplicate debit, refund not received Email · Riya C · Sofas & recliners · 23 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Sofas & recliners · 23 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked if no-cost EMI is available on sofas Bot · Riya C · Sofas & recliners · 23 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Asked to reattempt delivery after 6 pm Call · Dev B · Sofas & recliners · 22 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Delivery date moved three times without notice Social · Meera J · Sofas & recliners · 22 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Festive coupon rejected at checkout Chat · Aditya V · Sofas & recliners · 22 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Table top scratched, packaging was thin Email · Pooja H · Sofas & recliners · 22 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Delivery date moved three times without notice Ticket · Rohan K · Sofas & recliners · 22 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked how long a refund takes to reach the bank Bot · Rohan K · Sofas & recliners · 22 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Sofa cushions sagging after two months Review · Riya C · Sofas & recliners · 22 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Asked when a recliner will be back in stock Chat · Kavya N · Sofas & recliners · 22 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Delivery date moved three times without notice Social · Priya M · Sofas & recliners · 22 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Sofa cushions sagging after two months Call · Diya W · Sofas & recliners · 22 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Sofas & recliners · 22 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Discount not applied on a bundle Ticket · Ananya R · Sofas & recliners · 22 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Delivery date moved three times without notice Call · Ananya R · Sofas & recliners · 22 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Wants to pay in parts for a bed Bot · Diya W · Sofas & recliners · 22 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Wanted to pay by UPI, had to use a card Social · Karan Z · Sofas & recliners · 22 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Return picked up 10 days ago, no refund yet Email · Ananya R · Sofas & recliners · 22 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Asked when a recliner will be back in stock Email · Dev B · Sofas & recliners · 22 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Kavya N · Sofas & recliners · 22 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked for fabric swatches before buying Chat · Sana A · Sofas & recliners · 22 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Asked when a recliner will be back in stock Chat · Karan Z · Sofas & recliners · 21 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Rohan K · Sofas & recliners · 21 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Followed up again: festive coupon rejected at checkout Ticket · Riya C · Sofas & recliners · 21 Oct ComplaintRepeatCoupon not working · Angry | Coupon not working | ComplaintRepeat | Angry | Lowers |
| Asked for fabric swatches before buying Call · Priya M · Sofas & recliners · 21 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Followed up again: will a 3-seater fit a 10-foot wall? Call · Kabir L · Sofas & recliners · 21 Oct QueryRepeatSize and design advice · Frustrated | Size and design advice | QueryRepeat | Frustrated | Lowers |
| Saved for months to gift a recliner for her husband's birthday; it went out of stock. Would pay now if she could get delivery later. Call · Sunita R · Sofas & recliners · 21 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Tracking page shows no update for four days Call · Riya C · Sofas & recliners · 21 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Meera J · Sofas & recliners · 21 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked if no-cost EMI is available on sofas Chat · Arjun D · Sofas & recliners · 21 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |