Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Delivery date moved three times without notice Ticket · Tara F · Beds · 11 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Took leave from work, delivery never came Call · Rohan K · Wardrobes & storage · 11 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Delivery date moved three times without notice Social · Tara F · Beds · 11 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Agent helped place the wardrobe upstairs Social · Pooja H · Sofas & recliners · 11 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Asked if no-cost EMI is available on sofas Chat · Karan Z · Beds · 11 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Bed promised in 7 days, now 15 days late Social · Karan Z · Beds · 11 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Found a cheaper option elsewhere Email · Rohan K · Sofas & recliners · 11 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Asked to reattempt delivery after 6 pm Call · Priya M · Beds · 11 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Tracking page shows no update for four days Call · Arjun D · Dining · 11 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Bot · Priya M · Beds · 11 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Sofa cushions sagging after two months Review · Pooja H · Sofas & recliners · 11 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Delivery date moved three times without notice Call · Riya C · Study & office · 11 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Neha P · Dining · 11 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Wants to pay in parts for a bed Bot · Neha P · Sofas & recliners · 11 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Festive coupon rejected at checkout Social · Diya W · Wardrobes & storage · 11 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Followed up again: took leave from work, delivery never came Social · Pooja H · Beds · 11 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Wanted live tracking for a dining table Bot · Ananya R · Sofas & recliners · 11 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked how long a refund takes to reach the bank Email · Nikhil Y · Sofas & recliners · 11 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Cancelling because delivery is too late Chat · Ishaan G · Study & office · 11 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Return picked up 10 days ago, no refund yet Email · Meera J · Sofas & recliners · 11 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Tara F · Sofas & recliners · 11 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Needs a carpenter for bed assembly Call · Neha P · Sofas & recliners · 11 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Saved for a gift, item went out of stock Chat · Vikram T · Sofas & recliners · 11 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Return picked up 10 days ago, no refund yet Bot · Ishaan G · Beds · 11 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Followed up again: delivery date moved three times without notice Call · Meera J · Wardrobes & storage · 11 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Asked for fabric swatches before buying Chat · Ananya R · Sofas & recliners · 11 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Discount not applied on a bundle Chat · Dev B · Study & office · 11 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Asked how long a refund takes to reach the bank Call · Neha P · Beds · 11 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Saved for a gift, item went out of stock Call · Neha P · Beds · 11 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Delivery date moved three times without notice Call · Ananya R · Beds · 11 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Posted photos of the new living room Review · Diya W · Sofas & recliners · 11 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Festive coupon rejected at checkout Chat · Aditya V · Beds · 11 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Return picked up 10 days ago, no refund yet Email · Nikhil Y · Sofas & recliners · 11 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Sana A · Dining · 10 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Cancelling because delivery is too late Call · Ishaan G · Wardrobes & storage · 10 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Needs a carpenter for bed assembly Bot · Karan Z · Wardrobes & storage · 10 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Assembly visit not scheduled after delivery Bot · Aditya V · Beds · 10 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Festive coupon rejected at checkout Chat · Sana A · Beds · 10 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Assembly visit not scheduled after delivery Chat · Riya C · Beds · 10 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Table top scratched, packaging was thin Email · Kavya N · Study & office · 10 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |