Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Bed promised in 7 days, now 15 days late Social · Kabir L · Dining · 12 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked when a recliner will be back in stock Chat · Kabir L · Sofas & recliners · 12 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Wardrobe door cracked in transit Ticket · Tara F · Wardrobes & storage · 12 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| UPI option missing on the mobile site Social · Aarav S · Wardrobes & storage · 12 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Found a cheaper option elsewhere Email · Ananya R · Beds · 12 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Card charged twice for one order Call · Aditya V · Sofas & recliners · 12 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Bed promised in 7 days, now 15 days late Social · Diya W · Wardrobes & storage · 12 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Will a 3-seater fit a 10-foot wall? Bot · Priya M · Study & office · 12 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Discount not applied on a bundle Ticket · Riya C · Dining · 12 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Wanted live tracking for a dining table Call · Nikhil Y · Beds · 12 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Card charged twice for one order Ticket · Ananya R · Sofas & recliners · 12 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Sofa cushions sagging after two months Review · Arjun D · Wardrobes & storage · 12 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Return picked up 10 days ago, no refund yet Bot · Karan Z · Beds · 12 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Sana A · Study & office · 12 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Followed up again: cancelling because delivery is too late Email · Ishaan G · Study & office · 12 Oct RequestRepeatCancel order · Frustrated | Cancel order | RequestRepeat | Frustrated | Lowers |
| Followed up again: assembly visit not scheduled after delivery Call · Tara F · Dining · 12 Oct RequestRepeatAssembly appointment · Frustrated | Assembly appointment | RequestRepeat | Frustrated | Lowers |
| Needs a carpenter for bed assembly Bot · Neha P · Wardrobes & storage · 12 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked if no-cost EMI is available on sofas Call · Neha P · Sofas & recliners · 12 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Found a cheaper option elsewhere Call · Aditya V · Beds · 12 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Tracking page shows no update for four days Call · Tara F · Sofas & recliners · 12 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked for fabric swatches before buying Call · Kavya N · Beds · 12 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Followed up again: asked for the delivery date of a sofa ordered last week Chat · Nikhil Y · Dining · 12 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Wants to pay in parts for a bed Call · Vikram T · Beds · 12 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Table top scratched, packaging was thin Ticket · Neha P · Sofas & recliners · 12 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked if no-cost EMI is available on sofas Chat · Aditya V · Study & office · 12 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Wanted live tracking for a dining table Call · Ananya R · Sofas & recliners · 11 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Pooja H · Sofas & recliners · 11 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Tracking page shows no update for four days Chat · Kabir L · Beds · 11 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Took leave from work, delivery never came Social · Kavya N · Wardrobes & storage · 11 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Karan Z · Sofas & recliners · 11 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Five-star review of the oak bed Social · Aarav S · Wardrobes & storage · 11 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Wants to pay in parts for a bed Call · Kavya N · Beds · 11 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Wardrobe door cracked in transit Review · Priya M · Sofas & recliners · 11 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Colour of the fabric differs from the photos Review · Vikram T · Sofas & recliners · 11 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Asked if no-cost EMI is available on sofas Call · Neha P · Sofas & recliners · 11 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Followed up again: delivery date moved three times without notice Call · Tara F · Beds · 11 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Cancelling because delivery is too late Call · Tara F · Sofas & recliners · 11 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Delivery date moved three times without notice Social · Riya C · Dining · 11 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Thanked the delivery team for careful handling Social · Arjun D · Beds · 11 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Asked to reattempt delivery after 6 pm Call · Ishaan G · Sofas & recliners · 11 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |