Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Asked for the delivery date of a sofa ordered last week Bot · Meera J · Wardrobes & storage · 10 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Saved for a gift, item went out of stock Email · Priya M · Beds · 10 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Tracking page shows no update for four days Bot · Ishaan G · Wardrobes & storage · 10 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Riya C · Sofas & recliners · 10 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Card charged twice for one order Ticket · Priya M · Sofas & recliners · 10 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Asked for fabric swatches before buying Call · Vikram T · Sofas & recliners · 10 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Delivery date moved three times without notice Call · Pooja H · Beds · 10 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Chat · Rohan K · Study & office · 10 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Nikhil Y · Study & office · 10 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Cancelling because delivery is too late Chat · Rohan K · Study & office · 10 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Asked when a recliner will be back in stock Call · Nikhil Y · Beds · 10 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Wanted live tracking for a dining table Call · Dev B · Beds · 10 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Return picked up 10 days ago, no refund yet Email · Sana A · Dining · 10 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Saved for a gift, item went out of stock Chat · Arjun D · Sofas & recliners · 10 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Duplicate debit, refund not received Email · Karan Z · Sofas & recliners · 10 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Aditya V · Wardrobes & storage · 10 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked for fabric swatches before buying Chat · Tara F · Beds · 10 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Wanted to pay by UPI, had to use a card Social · Arjun D · Beds · 10 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Table top scratched, packaging was thin Ticket · Ananya R · Sofas & recliners · 10 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Assembly visit not scheduled after delivery Call · Tara F · Dining · 10 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Discount not applied on a bundle Chat · Dev B · Beds · 10 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Chat · Meera J · Beds · 10 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Nikhil Y · Dining · 10 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked for fabric swatches before buying Chat · Neha P · Sofas & recliners · 10 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Delivery date moved three times without notice Call · Neha P · Beds · 10 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Sofa cushions sagging after two months Call · Meera J · Sofas & recliners · 10 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Cancelling because delivery is too late Call · Aarav S · Dining · 10 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Colour of the fabric differs from the photos Ticket · Rohan K · Sofas & recliners · 10 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Call · Ananya R · Sofas & recliners · 10 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Assembly visit not scheduled after delivery Chat · Ananya R · Wardrobes & storage · 10 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Will a 3-seater fit a 10-foot wall? Chat · Diya W · Wardrobes & storage · 10 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Followed up again: tracking page shows no update for four days Call · Ananya R · Sofas & recliners · 10 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Bed promised in 7 days, now 15 days late Social · Meera J · Dining · 10 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Will a 3-seater fit a 10-foot wall? Bot · Meera J · Beds · 10 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Followed up again: wanted live tracking for a dining table Bot · Diya W · Wardrobes & storage · 10 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Wanted to pay by UPI, had to use a card Social · Arjun D · Sofas & recliners · 10 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Tracking page shows no update for four days Call · Ananya R · Sofas & recliners · 10 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Delivery date moved three times without notice Social · Vikram T · Beds · 10 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Delivery date moved three times without notice Ticket · Arjun D · Beds · 10 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Wants to pay in parts for a bed Bot · Ishaan G · Beds · 9 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |