Interactions
5 Oct – 1 Nov 2026444 interactions
Sofas & recliners · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Wanted live tracking for a dining table Bot · Ananya R · Sofas & recliners · 11 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked how long a refund takes to reach the bank Email · Nikhil Y · Sofas & recliners · 11 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Return picked up 10 days ago, no refund yet Email · Meera J · Sofas & recliners · 11 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Tara F · Sofas & recliners · 11 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Needs a carpenter for bed assembly Call · Neha P · Sofas & recliners · 11 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Saved for a gift, item went out of stock Chat · Vikram T · Sofas & recliners · 11 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Asked for fabric swatches before buying Chat · Ananya R · Sofas & recliners · 11 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Posted photos of the new living room Review · Diya W · Sofas & recliners · 11 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Return picked up 10 days ago, no refund yet Email · Nikhil Y · Sofas & recliners · 11 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Riya C · Sofas & recliners · 10 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Card charged twice for one order Ticket · Priya M · Sofas & recliners · 10 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Asked for fabric swatches before buying Call · Vikram T · Sofas & recliners · 10 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Saved for a gift, item went out of stock Chat · Arjun D · Sofas & recliners · 10 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Duplicate debit, refund not received Email · Karan Z · Sofas & recliners · 10 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Table top scratched, packaging was thin Ticket · Ananya R · Sofas & recliners · 10 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked for fabric swatches before buying Chat · Neha P · Sofas & recliners · 10 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Sofa cushions sagging after two months Call · Meera J · Sofas & recliners · 10 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Colour of the fabric differs from the photos Ticket · Rohan K · Sofas & recliners · 10 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Call · Ananya R · Sofas & recliners · 10 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Followed up again: tracking page shows no update for four days Call · Ananya R · Sofas & recliners · 10 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Wanted to pay by UPI, had to use a card Social · Arjun D · Sofas & recliners · 10 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Tracking page shows no update for four days Call · Ananya R · Sofas & recliners · 10 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Followed up again: asked if no-cost EMI is available on sofas Bot · Riya C · Sofas & recliners · 9 Oct QueryRepeatEMI and pay later · Frustrated | EMI and pay later | QueryRepeat | Frustrated | Lowers |
| Return picked up 10 days ago, no refund yet Call · Sana A · Sofas & recliners · 9 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Arjun D · Sofas & recliners · 9 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked if no-cost EMI is available on sofas Chat · Riya C · Sofas & recliners · 9 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Followed up again: card charged twice for one order Call · Nikhil Y · Sofas & recliners · 9 Oct ComplaintRepeatCharged twice · Angry | Charged twice | ComplaintRepeat | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Rohan K · Sofas & recliners · 9 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Followed up again: tracking page shows no update for four days Email · Tara F · Sofas & recliners · 9 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Wanted live tracking for a dining table Chat · Kavya N · Sofas & recliners · 9 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Took leave from work, delivery never came Ticket · Pooja H · Sofas & recliners · 9 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Colour of the fabric differs from the photos Review · Sana A · Sofas & recliners · 9 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Asked if no-cost EMI is available on sofas Call · Diya W · Sofas & recliners · 9 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Sana A · Sofas & recliners · 9 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked how long a refund takes to reach the bank Call · Arjun D · Sofas & recliners · 9 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Asked when a recliner will be back in stock Email · Aarav S · Sofas & recliners · 9 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Karan Z · Sofas & recliners · 9 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked for fabric swatches before buying Call · Karan Z · Sofas & recliners · 9 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Delivery date moved three times without notice Call · Rohan K · Sofas & recliners · 8 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Saved for a gift, item went out of stock Call · Vikram T · Sofas & recliners · 8 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |