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Asked if no-cost EMI is available on sofas
INT-2374 · Call · Inbound · Diya W · 9 Oct 2026, 6:19 am
Lowers your score a little
Transcript
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Listen Score
How this interaction counts
Lowers your score a little
- Query
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Vivek · scored 67%
- Greeted with their name and the brandNot yet
- Confirmed the order before discussing itNot yet
- Acknowledged how the customer feelsNot yet
- Offered an option or alternativeYes
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Query
- Journey stage
- Evaluation
- Function
- Finance
- Process
- Payments
- Topic
- EMI and pay later
- Product
- Sofas & recliners
- Emotion
- Calm
- Urgency
- Medium
- Automatable
- 83%