← Interactions
Followed up again: card charged twice for one order
INT-2103-R · Call · Inbound · Nikhil Y · 9 Oct 2026, 10:52 am
Repeat within 72hLowers your score a lot
Transcript
Transcript available for featured sample interactions. Try “Saved for a gift” in Interactions, or open INT-1001.
Listen Score
How this interaction counts
Lowers your score a lot
- Complaint
- Repeat on the same topic within 72 hours
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Sameer · scored 47%
- Greeted with their name and the brandNot yet
- Confirmed the order before discussing itNot yet
- Acknowledged how the customer feelsNot yet
- Offered an option or alternativeNot yet
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Complaint
- Journey stage
- Purchase
- Function
- Finance
- Process
- Payments
- Topic
- Charged twice
- Product
- Sofas & recliners
- Emotion
- Angry
- Urgency
- High
- Automatable
- 10%