Interactions
5 Oct – 1 Nov 202668 interactions
Dining · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Cancelling because delivery is too late Call · Vikram T · Dining · 16 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Asked for fabric swatches before buying Call · Kavya N · Dining · 16 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Meera J · Dining · 16 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Dining · 14 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Followed up again: assembly visit not scheduled after delivery Call · Priya M · Dining · 14 Oct RequestRepeatAssembly appointment · Frustrated | Assembly appointment | RequestRepeat | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Aarav S · Dining · 14 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Dining · 14 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked how long a refund takes to reach the bank Call · Aditya V · Dining · 14 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Wardrobe door cracked in transit Call · Rohan K · Dining · 14 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Tracking page shows no update for four days Call · Karan Z · Dining · 13 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Ananya R · Dining · 12 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Wanted live tracking for a dining table Call · Pooja H · Dining · 12 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Followed up again: assembly visit not scheduled after delivery Call · Tara F · Dining · 12 Oct RequestRepeatAssembly appointment · Frustrated | Assembly appointment | RequestRepeat | Frustrated | Lowers |
| Tracking page shows no update for four days Call · Arjun D · Dining · 11 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Sana A · Dining · 10 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Call · Tara F · Dining · 10 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Nikhil Y · Dining · 10 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Cancelling because delivery is too late Call · Aarav S · Dining · 10 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Wardrobe door cracked in transit Call · Neha P · Dining · 8 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked to reattempt delivery after 6 pm Call · Diya W · Dining · 8 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Table top scratched, packaging was thin Call · Pooja H · Dining · 8 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Duplicate debit, refund not received Call · Riya C · Dining · 8 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Asked if no-cost EMI is available on sofas Call · Priya M · Dining · 8 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Wardrobe door cracked in transit Call · Ishaan G · Dining · 6 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Arjun D · Dining · 6 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Asked to reattempt delivery after 6 pm Call · Rohan K · Dining · 6 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked if no-cost EMI is available on sofas Call · Kabir L · Dining · 6 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Riya C · Dining · 5 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
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