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Followed up again: assembly visit not scheduled after delivery
INT-2791-R · Call · Inbound · Priya M · 14 Oct 2026, 4:37 pm
Repeat within 72hLowers your score
Transcript
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Listen Score
How this interaction counts
Lowers your score
- Request
- Repeat on the same topic within 72 hours
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Meena · scored 67%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsNot yet
- Offered an option or alternativeNot yet
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Request
- Journey stage
- Use
- Function
- Customer Experience
- Process
- Installation
- Topic
- Assembly appointment
- Product
- Dining
- Emotion
- Frustrated
- Urgency
- Medium
- Automatable
- 73%
- Theme
- Customers want evening and weekend delivery slots