Interactions
5 Oct – 1 Nov 202642 interactions
Dining · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Needs a carpenter for bed assembly Chat · Kabir L · Dining · 31 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Dining · 31 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Wanted to pay by UPI, had to use a card Ticket · Meera J · Dining · 31 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Found a cheaper option elsewhere Email · Pooja H · Dining · 30 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Wanted to pay by UPI, had to use a card Chat · Karan Z · Dining · 29 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Pooja H · Dining · 27 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| UPI option missing on the mobile site Social · Neha P · Dining · 27 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Wanted to pay by UPI, had to use a card Social · Aditya V · Dining · 26 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Asked to reattempt delivery after 6 pm Call · Diya W · Dining · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Cancelling because delivery is too late Call · Ishaan G · Dining · 25 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Asked to reattempt delivery after 6 pm Call · Priya M · Dining · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Followed up again: found a cheaper option elsewhere Chat · Ananya R · Dining · 24 Oct RequestRepeatCancel order · Frustrated | Cancel order | RequestRepeat | Frustrated | Lowers |
| Found a cheaper option elsewhere Call · Ananya R · Dining · 23 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Was out when the agent called, wants a weekend slot Call · Tara F · Dining · 23 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Vikram T · Dining · 23 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Dining · 23 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Cancelling because delivery is too late Call · Aarav S · Dining · 23 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Bot · Ishaan G · Dining · 22 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Bot · Nikhil Y · Dining · 21 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Assembly visit not scheduled after delivery Chat · Rohan K · Dining · 20 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Meera J · Dining · 20 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Followed up again: cancelling because delivery is too late Call · Vikram T · Dining · 17 Oct RequestRepeatCancel order · Frustrated | Cancel order | RequestRepeat | Frustrated | Lowers |
| Cancelling because delivery is too late Call · Vikram T · Dining · 16 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Followed up again: wanted to pay by UPI, had to use a card Ticket · Neha P · Dining · 16 Oct RequestRepeatUPI not available · Frustrated | UPI not available | RequestRepeat | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Meera J · Dining · 16 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Wanted to pay by UPI, had to use a card Social · Tara F · Dining · 15 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Wanted to pay by UPI, had to use a card Social · Neha P · Dining · 15 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Was out when the agent called, wants a weekend slot Bot · Arjun D · Dining · 15 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Dining · 14 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Followed up again: assembly visit not scheduled after delivery Call · Priya M · Dining · 14 Oct RequestRepeatAssembly appointment · Frustrated | Assembly appointment | RequestRepeat | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Aarav S · Dining · 14 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Dining · 14 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Assembly visit not scheduled after delivery Chat · Aarav S · Dining · 13 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Assembly visit not scheduled after delivery Bot · Priya M · Dining · 13 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Followed up again: assembly visit not scheduled after delivery Call · Tara F · Dining · 12 Oct RequestRepeatAssembly appointment · Frustrated | Assembly appointment | RequestRepeat | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Call · Tara F · Dining · 10 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Cancelling because delivery is too late Call · Aarav S · Dining · 10 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Arjun D · Dining · 9 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Diya W · Dining · 8 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Rohan K · Dining · 6 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
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