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Was out when the agent called, wants a weekend slot

INT-2164 · Call · Inbound · Vikram T · 23 Oct 2026, 10:05 am

Lowers your score a little

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Listen Score

How this interaction counts

Lowers your score a little

Request

Fixing what caused this lifts your score every time it would have happened.

Call QA

Handled by Vivek · scored 73%

Greeted with their name and the brandNot yet
Confirmed the order before discussing itYes
Acknowledged how the customer feelsYes
Offered an option or alternativeNot yet
Gave a clear resolution dateYes
Did not ask for card or Aadhaar numbersYes
Checked if anything else was neededYes

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Tags

Type: Request
Journey stage: Fulfilment
Function: Logistics
Process: Last-mile delivery
Topic: Missed delivery, reattempt
Product: Dining
Emotion: Calm
Urgency: High
Automatable: 92%
Theme: Customers want evening and weekend delivery slots