Interactions
5 Oct – 1 Nov 2026317 interactions
Beds · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Cancelling because delivery is too late Chat · Aditya V · Beds · 8 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Delivery date moved three times without notice Call · Arjun D · Beds · 8 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Followed up again: card charged twice for one order Ticket · Ishaan G · Beds · 8 Oct ComplaintRepeatCharged twice · Angry | Charged twice | ComplaintRepeat | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Kabir L · Beds · 8 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Thanked the delivery team for careful handling Call · Vikram T · Beds · 8 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Card charged twice for one order Ticket · Ishaan G · Beds · 8 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Bot · Riya C · Beds · 8 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked if no-cost EMI is available on sofas Call · Riya C · Beds · 8 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Asked when a recliner will be back in stock Call · Meera J · Beds · 8 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Tara F · Beds · 8 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked for the delivery date of a sofa ordered last week Email · Ishaan G · Beds · 7 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Dev B · Beds · 7 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Vikram T · Beds · 7 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Took leave from work, delivery never came Ticket · Ananya R · Beds · 7 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Table top scratched, packaging was thin Email · Meera J · Beds · 7 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Arjun D · Beds · 7 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Return picked up 10 days ago, no refund yet Bot · Sana A · Beds · 7 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Delivery date moved three times without notice Call · Vikram T · Beds · 7 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Wants to pay in parts for a bed Call · Neha P · Beds · 7 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Card charged twice for one order Call · Diya W · Beds · 7 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Bed promised in 7 days, now 15 days late Social · Sana A · Beds · 6 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Festive coupon rejected at checkout Social · Pooja H · Beds · 6 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Asked if no-cost EMI is available on sofas Bot · Riya C · Beds · 6 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Bed promised in 7 days, now 15 days late Social · Aarav S · Beds · 6 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked if no-cost EMI is available on sofas Call · Nikhil Y · Beds · 6 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Followed up again: delivery date moved three times without notice Ticket · Pooja H · Beds · 6 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Bed promised in 7 days, now 15 days late Ticket · Aarav S · Beds · 6 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Wants to pay in parts for a bed Chat · Neha P · Beds · 6 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Needs a carpenter for bed assembly Call · Karan Z · Beds · 6 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Call · Diya W · Beds · 5 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Wanted live tracking for a dining table Call · Meera J · Beds · 5 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Riya C · Beds · 5 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked when a recliner will be back in stock Email · Dev B · Beds · 5 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Wanted to pay by UPI, had to use a card Social · Meera J · Beds · 5 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Delivery date moved three times without notice Call · Pooja H · Beds · 5 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Found a cheaper option elsewhere Chat · Nikhil Y · Beds · 5 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Posted photos of the new living room Review · Dev B · Beds · 5 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
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