Interactions
5 Oct – 1 Nov 2026304 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Needs a carpenter for bed assembly Chat · Karan Z · Sofas & recliners · 16 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Followed up again: wanted to pay by UPI, had to use a card Ticket · Neha P · Dining · 16 Oct RequestRepeatUPI not available · Frustrated | UPI not available | RequestRepeat | Frustrated | Lowers |
| Found a cheaper option elsewhere Chat · Kabir L · Sofas & recliners · 16 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Assembly visit not scheduled after delivery Call · Arjun D · Sofas & recliners · 16 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Bot · Rohan K · Beds · 16 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Meera J · Dining · 16 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Assembly visit not scheduled after delivery Chat · Neha P · Sofas & recliners · 16 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Wanted to pay by UPI, had to use a card Social · Tara F · Dining · 15 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Wanted to pay by UPI, had to use a card Social · Neha P · Dining · 15 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Asked to reattempt delivery after 6 pm Call · Dev B · Sofas & recliners · 15 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Followed up again: needs a carpenter for bed assembly Bot · Dev B · Sofas & recliners · 15 Oct RequestRepeatAssembly appointment · Frustrated | Assembly appointment | RequestRepeat | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Bot · Arjun D · Dining · 15 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Needs a carpenter for bed assembly Chat · Pooja H · Beds · 14 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Needs a carpenter for bed assembly Call · Pooja H · Study & office · 14 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Needs a carpenter for bed assembly Call · Riya C · Beds · 14 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Call · Arjun D · Wardrobes & storage · 14 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Dining · 14 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked to reattempt delivery after 6 pm Call · Ananya R · Sofas & recliners · 14 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Followed up again: assembly visit not scheduled after delivery Call · Priya M · Dining · 14 Oct RequestRepeatAssembly appointment · Frustrated | Assembly appointment | RequestRepeat | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Ananya R · Sofas & recliners · 14 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Assembly visit not scheduled after delivery Bot · Priya M · Sofas & recliners · 14 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Found a cheaper option elsewhere Call · Karan Z · Beds · 14 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Aarav S · Dining · 14 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Assembly visit not scheduled after delivery Bot · Dev B · Sofas & recliners · 14 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Dining · 14 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Was out when the agent called, wants a weekend slot Chat · Karan Z · Wardrobes & storage · 14 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| UPI option missing on the mobile site Chat · Sana A · Beds · 14 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Asked to reattempt delivery after 6 pm Call · Pooja H · Wardrobes & storage · 14 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Assembly visit not scheduled after delivery Bot · Vikram T · Beds · 13 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Needs a carpenter for bed assembly Chat · Karan Z · Wardrobes & storage · 13 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Assembly visit not scheduled after delivery Chat · Aarav S · Dining · 13 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Needs a carpenter for bed assembly Bot · Aditya V · Sofas & recliners · 13 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Chat · Kabir L · Wardrobes & storage · 13 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Cancelling because delivery is too late Email · Vikram T · Sofas & recliners · 13 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Bot · Tara F · Wardrobes & storage · 13 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Bot · Priya M · Dining · 13 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Needs a carpenter for bed assembly Call · Dev B · Sofas & recliners · 13 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Bot · Arjun D · Sofas & recliners · 13 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Bot · Nikhil Y · Beds · 13 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Wanted to pay by UPI, had to use a card Ticket · Neha P · Wardrobes & storage · 12 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |