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Needs a carpenter for bed assembly
INT-2848 · Call · Inbound · Dev B · 13 Oct 2026, 2:07 am
Lowers your score a little
Transcript
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Listen Score
How this interaction counts
Lowers your score a little
- Request
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Meena · scored 67%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsNot yet
- Offered an option or alternativeNot yet
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Request
- Journey stage
- Use
- Function
- Customer Experience
- Process
- Installation
- Topic
- Assembly appointment
- Product
- Sofas & recliners
- Emotion
- Frustrated
- Urgency
- High
- Automatable
- 78%
- Theme
- Customers want evening and weekend delivery slots