Interactions
5 Oct – 1 Nov 2026673 interactions
Fulfilment · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Table top scratched, packaging was thin Email · Riya C · Wardrobes & storage · 15 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Asked to reattempt delivery after 6 pm Call · Dev B · Sofas & recliners · 15 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked for the delivery date of a sofa ordered last week Chat · Kavya N · Study & office · 15 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Followed up again: asked for the delivery date of a sofa ordered last week Chat · Kabir L · Wardrobes & storage · 15 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Wanted live tracking for a dining table Call · Kavya N · Wardrobes & storage · 15 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Followed up again: bed promised in 7 days, now 15 days late Call · Nikhil Y · Wardrobes & storage · 15 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Bed promised in 7 days, now 15 days late Social · Kabir L · Beds · 15 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Took leave from work, delivery never came Ticket · Ananya R · Beds · 15 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Followed up again: wardrobe door cracked in transit Ticket · Tara F · Wardrobes & storage · 15 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Delivery date moved three times without notice Social · Karan Z · Study & office · 15 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Followed up again: table top scratched, packaging was thin Ticket · Dev B · Sofas & recliners · 15 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Was out when the agent called, wants a weekend slot Bot · Arjun D · Dining · 15 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Wanted live tracking for a dining table Call · Kabir L · Beds · 15 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Tracking page shows no update for four days Call · Vikram T · Sofas & recliners · 15 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Wanted live tracking for a dining table Email · Riya C · Sofas & recliners · 15 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Neha P · Dining · 15 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Tracking page shows no update for four days Chat · Aditya V · Dining · 15 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Karan Z · Wardrobes & storage · 15 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Tracking page shows no update for four days Email · Riya C · Beds · 14 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Kabir L · Sofas & recliners · 14 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Wanted live tracking for a dining table Bot · Meera J · Beds · 14 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Delivery date moved three times without notice Social · Aditya V · Wardrobes & storage · 14 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Dining · 14 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked to reattempt delivery after 6 pm Call · Ananya R · Sofas & recliners · 14 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Wanted live tracking for a dining table Email · Kabir L · Study & office · 14 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Took leave from work, delivery never came Call · Kabir L · Study & office · 14 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Tracking page shows no update for four days Email · Rohan K · Sofas & recliners · 14 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Aarav S · Beds · 14 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Wanted live tracking for a dining table Call · Nikhil Y · Study & office · 14 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Ananya R · Sofas & recliners · 14 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked for the delivery date of a sofa ordered last week Chat · Tara F · Wardrobes & storage · 14 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Wanted live tracking for a dining table Bot · Pooja H · Wardrobes & storage · 14 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Kabir L · Wardrobes & storage · 14 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Tracking page shows no update for four days Chat · Pooja H · Study & office · 14 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Aarav S · Dining · 14 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Delivery date moved three times without notice Ticket · Dev B · Wardrobes & storage · 14 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Dining · 14 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Was out when the agent called, wants a weekend slot Chat · Karan Z · Wardrobes & storage · 14 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Wardrobe door cracked in transit Call · Rohan K · Dining · 14 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked to reattempt delivery after 6 pm Call · Pooja H · Wardrobes & storage · 14 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |