Interactions
5 Oct – 1 Nov 2026433 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Asked to reattempt delivery after 6 pm Call · Nikhil Y · Sofas & recliners · 21 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Was out when the agent called, wants a weekend slot Call · Tara F · Sofas & recliners · 21 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Followed up again: wanted live tracking for a dining table Call · Rohan K · Sofas & recliners · 21 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Ananya R · Sofas & recliners · 21 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked if no-cost EMI is available on sofas Call · Riya C · Beds · 21 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Rohan K · Beds · 21 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Bed promised in 7 days, now 15 days late Call · Aditya V · Dining · 21 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Followed up again: tracking page shows no update for four days Call · Aarav S · Dining · 20 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Colour of the fabric differs from the photos Call · Rohan K · Sofas & recliners · 20 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Beds · 20 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Assembly visit not scheduled after delivery Call · Sana A · Beds · 20 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Wants to pay in parts for a bed Call · Pooja H · Sofas & recliners · 20 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Bed promised in 7 days, now 15 days late Call · Pooja H · Beds · 20 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Call · Arjun D · Sofas & recliners · 20 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Took leave from work, delivery never came Call · Aarav S · Wardrobes & storage · 20 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Duplicate debit, refund not received Call · Ishaan G · Sofas & recliners · 20 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Tracking page shows no update for four days Call · Aarav S · Beds · 20 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Meera J · Dining · 20 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Duplicate debit, refund not received Call · Tara F · Sofas & recliners · 20 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Table top scratched, packaging was thin Call · Karan Z · Dining · 20 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Bed promised in 7 days, now 15 days late Call · Dev B · Wardrobes & storage · 20 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Kabir L · Sofas & recliners · 19 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Asked when a recliner will be back in stock Call · Arjun D · Sofas & recliners · 19 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Delivery date moved three times without notice Call · Tara F · Dining · 19 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Sana A · Wardrobes & storage · 19 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Wanted live tracking for a dining table Call · Diya W · Dining · 19 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Delivery date moved three times without notice Call · Nikhil Y · Wardrobes & storage · 19 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Table top scratched, packaging was thin Call · Aditya V · Dining · 19 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Wants to pay in parts for a bed Call · Sana A · Beds · 19 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Delivery date moved three times without notice Call · Dev B · Beds · 19 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Diya W · Sofas & recliners · 19 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Wanted live tracking for a dining table Call · Kavya N · Dining · 19 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Ananya R · Beds · 19 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Tracking page shows no update for four days Call · Meera J · Beds · 18 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked when a recliner will be back in stock Call · Dev B · Sofas & recliners · 18 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Riya C · Sofas & recliners · 18 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Wants to pay in parts for a bed Call · Meera J · Dining · 18 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Dev B · Wardrobes & storage · 18 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Followed up again: took leave from work, delivery never came Call · Arjun D · Beds · 18 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Asked to reattempt delivery after 6 pm Call · Diya W · Sofas & recliners · 18 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |