Interactions
5 Oct – 1 Nov 2026149 interactions
Sofas & recliners · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Followed up again: tracking page shows no update for four days Call · Ananya R · Sofas & recliners · 10 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Tracking page shows no update for four days Call · Ananya R · Sofas & recliners · 10 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Return picked up 10 days ago, no refund yet Call · Sana A · Sofas & recliners · 9 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Arjun D · Sofas & recliners · 9 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Followed up again: card charged twice for one order Call · Nikhil Y · Sofas & recliners · 9 Oct ComplaintRepeatCharged twice · Angry | Charged twice | ComplaintRepeat | Angry | Lowers |
| Asked if no-cost EMI is available on sofas Call · Diya W · Sofas & recliners · 9 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Sana A · Sofas & recliners · 9 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked how long a refund takes to reach the bank Call · Arjun D · Sofas & recliners · 9 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Was out when the agent called, wants a weekend slot Call · Karan Z · Sofas & recliners · 9 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked for fabric swatches before buying Call · Karan Z · Sofas & recliners · 9 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Delivery date moved three times without notice Call · Rohan K · Sofas & recliners · 8 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Saved for a gift, item went out of stock Call · Vikram T · Sofas & recliners · 8 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Took leave from work, delivery never came Call · Ananya R · Sofas & recliners · 8 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Followed up again: tracking page shows no update for four days Call · Aarav S · Sofas & recliners · 8 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Karan Z · Sofas & recliners · 8 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Riya C · Sofas & recliners · 7 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Found a cheaper option elsewhere Call · Tara F · Sofas & recliners · 7 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Followed up again: tracking page shows no update for four days Call · Diya W · Sofas & recliners · 7 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Asked for fabric swatches before buying Call · Vikram T · Sofas & recliners · 7 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Table top scratched, packaging was thin Call · Ishaan G · Sofas & recliners · 7 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked for fabric swatches before buying Call · Ananya R · Sofas & recliners · 7 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Tracking page shows no update for four days Call · Diya W · Sofas & recliners · 7 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Wanted live tracking for a dining table Call · Diya W · Sofas & recliners · 7 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Needs a carpenter for bed assembly Call · Vikram T · Sofas & recliners · 6 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Call · Rohan K · Sofas & recliners · 6 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Riya C · Sofas & recliners · 5 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Bed promised in 7 days, now 15 days late Call · Aditya V · Sofas & recliners · 5 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Return picked up 10 days ago, no refund yet Call · Arjun D · Sofas & recliners · 5 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Karan Z · Sofas & recliners · 5 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
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