Interactions
5 Oct – 1 Nov 202692 interactions
Beds · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Asked if no-cost EMI is available on sofas Call · Riya C · Beds · 8 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Asked when a recliner will be back in stock Call · Meera J · Beds · 8 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Tara F · Beds · 8 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Delivery date moved three times without notice Call · Vikram T · Beds · 7 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Wants to pay in parts for a bed Call · Neha P · Beds · 7 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Card charged twice for one order Call · Diya W · Beds · 7 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Asked if no-cost EMI is available on sofas Call · Nikhil Y · Beds · 6 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Needs a carpenter for bed assembly Call · Karan Z · Beds · 6 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Call · Diya W · Beds · 5 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Wanted live tracking for a dining table Call · Meera J · Beds · 5 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Riya C · Beds · 5 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Delivery date moved three times without notice Call · Pooja H · Beds · 5 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
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