Interactions
5 Oct – 1 Nov 2026149 interactions
Sofas & recliners · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Asked for the delivery date of a sofa ordered last week Call · Kabir L · Sofas & recliners · 27 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked how long a refund takes to reach the bank Call · Tara F · Sofas & recliners · 27 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Agent helped place the wardrobe upstairs Call · Rohan K · Sofas & recliners · 26 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Asked when a recliner will be back in stock Call · Kavya N · Sofas & recliners · 26 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Saved for a gift, item went out of stock Call · Diya W · Sofas & recliners · 26 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Wanted live tracking for a dining table Call · Ananya R · Sofas & recliners · 26 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked if no-cost EMI is available on sofas Call · Meera J · Sofas & recliners · 26 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Took leave from work, delivery never came Call · Tara F · Sofas & recliners · 26 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Cancelling because delivery is too late Call · Diya W · Sofas & recliners · 26 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Rohan K · Sofas & recliners · 26 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Tracking page shows no update for four days Call · Karan Z · Sofas & recliners · 25 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Ananya R · Sofas & recliners · 25 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Tracking page shows no update for four days Call · Priya M · Sofas & recliners · 25 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Rohan K · Sofas & recliners · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked to reattempt delivery after 6 pm Call · Priya M · Sofas & recliners · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked if no-cost EMI is available on sofas Call · Aditya V · Sofas & recliners · 24 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Return picked up 10 days ago, no refund yet Call · Aditya V · Sofas & recliners · 24 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Followed up again: asked when a recliner will be back in stock Call · Pooja H · Sofas & recliners · 24 Oct QueryRepeatOut of stock · Frustrated | Out of stock | QueryRepeat | Frustrated | Lowers |
| Return picked up 10 days ago, no refund yet Call · Riya C · Sofas & recliners · 23 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Delivery date moved three times without notice Call · Arjun D · Sofas & recliners · 23 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked to reattempt delivery after 6 pm Call · Priya M · Sofas & recliners · 23 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Sofas & recliners · 23 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked to reattempt delivery after 6 pm Call · Dev B · Sofas & recliners · 22 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Sofa cushions sagging after two months Call · Diya W · Sofas & recliners · 22 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Sofas & recliners · 22 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Delivery date moved three times without notice Call · Ananya R · Sofas & recliners · 22 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Kavya N · Sofas & recliners · 22 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Rohan K · Sofas & recliners · 21 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Asked for fabric swatches before buying Call · Priya M · Sofas & recliners · 21 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Followed up again: will a 3-seater fit a 10-foot wall? Call · Kabir L · Sofas & recliners · 21 Oct QueryRepeatSize and design advice · Frustrated | Size and design advice | QueryRepeat | Frustrated | Lowers |
| Saved for months to gift a recliner for her husband's birthday; it went out of stock. Would pay now if she could get delivery later. Call · Sunita R · Sofas & recliners · 21 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Tracking page shows no update for four days Call · Riya C · Sofas & recliners · 21 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Meera J · Sofas & recliners · 21 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Nikhil Y · Sofas & recliners · 21 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Was out when the agent called, wants a weekend slot Call · Tara F · Sofas & recliners · 21 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Followed up again: wanted live tracking for a dining table Call · Rohan K · Sofas & recliners · 21 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Ananya R · Sofas & recliners · 21 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Colour of the fabric differs from the photos Call · Rohan K · Sofas & recliners · 20 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Wants to pay in parts for a bed Call · Pooja H · Sofas & recliners · 20 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Wanted live tracking for a dining table Call · Arjun D · Sofas & recliners · 20 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |