Interactions
5 Oct – 1 Nov 2026444 interactions
Sofas & recliners · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Needs a carpenter for bed assembly Bot · Aditya V · Sofas & recliners · 13 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Wanted live tracking for a dining table Bot · Sana A · Sofas & recliners · 13 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Wanted live tracking for a dining table Bot · Priya M · Sofas & recliners · 13 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Festive coupon rejected at checkout Ticket · Kavya N · Sofas & recliners · 13 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Delivery date moved three times without notice Ticket · Sana A · Sofas & recliners · 13 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Colour of the fabric differs from the photos Call · Karan Z · Sofas & recliners · 13 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Table top scratched, packaging was thin Call · Dev B · Sofas & recliners · 13 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Call · Neha P · Sofas & recliners · 13 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked if no-cost EMI is available on sofas Chat · Aditya V · Sofas & recliners · 13 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Wardrobe door cracked in transit Email · Aarav S · Sofas & recliners · 13 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Cancelling because delivery is too late Email · Vikram T · Sofas & recliners · 13 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Will a 3-seater fit a 10-foot wall? Bot · Rohan K · Sofas & recliners · 13 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Asked when a recliner will be back in stock Chat · Kabir L · Sofas & recliners · 13 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Ishaan G · Sofas & recliners · 13 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Needs a carpenter for bed assembly Call · Dev B · Sofas & recliners · 13 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Bot · Arjun D · Sofas & recliners · 13 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Priya M · Sofas & recliners · 12 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Table top scratched, packaging was thin Review · Kavya N · Sofas & recliners · 12 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Riya C · Sofas & recliners · 12 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Tracking page shows no update for four days Email · Karan Z · Sofas & recliners · 12 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Thanked the delivery team for careful handling Review · Dev B · Sofas & recliners · 12 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Wardrobe door cracked in transit Ticket · Aditya V · Sofas & recliners · 12 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked when a recliner will be back in stock Chat · Kabir L · Sofas & recliners · 12 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Card charged twice for one order Call · Aditya V · Sofas & recliners · 12 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Card charged twice for one order Ticket · Ananya R · Sofas & recliners · 12 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Asked if no-cost EMI is available on sofas Call · Neha P · Sofas & recliners · 12 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Tracking page shows no update for four days Call · Tara F · Sofas & recliners · 12 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Table top scratched, packaging was thin Ticket · Neha P · Sofas & recliners · 12 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Call · Ananya R · Sofas & recliners · 11 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Pooja H · Sofas & recliners · 11 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked for the delivery date of a sofa ordered last week Email · Karan Z · Sofas & recliners · 11 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Wardrobe door cracked in transit Review · Priya M · Sofas & recliners · 11 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Colour of the fabric differs from the photos Review · Vikram T · Sofas & recliners · 11 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Asked if no-cost EMI is available on sofas Call · Neha P · Sofas & recliners · 11 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Cancelling because delivery is too late Call · Tara F · Sofas & recliners · 11 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Ishaan G · Sofas & recliners · 11 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Agent helped place the wardrobe upstairs Social · Pooja H · Sofas & recliners · 11 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Found a cheaper option elsewhere Email · Rohan K · Sofas & recliners · 11 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Sofa cushions sagging after two months Review · Pooja H · Sofas & recliners · 11 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Wants to pay in parts for a bed Bot · Neha P · Sofas & recliners · 11 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |