Interactions
5 Oct – 1 Nov 2026444 interactions
Sofas & recliners · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Asked for the delivery date of a sofa ordered last week Chat · Sana A · Sofas & recliners · 16 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Took leave from work, delivery never came Social · Neha P · Sofas & recliners · 16 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Needs a carpenter for bed assembly Chat · Karan Z · Sofas & recliners · 16 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Kavya N · Sofas & recliners · 16 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Found a cheaper option elsewhere Chat · Kabir L · Sofas & recliners · 16 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Assembly visit not scheduled after delivery Call · Arjun D · Sofas & recliners · 16 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Assembly visit not scheduled after delivery Chat · Neha P · Sofas & recliners · 16 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Neha P · Sofas & recliners · 16 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Followed up again: asked for the delivery date of a sofa ordered last week Email · Kabir L · Sofas & recliners · 16 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Duplicate debit, refund not received Email · Kavya N · Sofas & recliners · 16 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Followed up again: festive coupon rejected at checkout Ticket · Karan Z · Sofas & recliners · 15 Oct ComplaintRepeatCoupon not working · Angry | Coupon not working | ComplaintRepeat | Angry | Lowers |
| Asked to reattempt delivery after 6 pm Call · Dev B · Sofas & recliners · 15 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked when a recliner will be back in stock Chat · Ananya R · Sofas & recliners · 15 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Asked when a recliner will be back in stock Email · Ananya R · Sofas & recliners · 15 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Followed up again: needs a carpenter for bed assembly Bot · Dev B · Sofas & recliners · 15 Oct RequestRepeatAssembly appointment · Frustrated | Assembly appointment | RequestRepeat | Frustrated | Lowers |
| Followed up again: colour of the fabric differs from the photos Review · Neha P · Sofas & recliners · 15 Oct ComplaintRepeatProduct quality · Angry | Product quality | ComplaintRepeat | Angry | Lowers |
| Sofa cushions sagging after two months Call · Tara F · Sofas & recliners · 15 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Followed up again: table top scratched, packaging was thin Ticket · Dev B · Sofas & recliners · 15 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Tracking page shows no update for four days Call · Vikram T · Sofas & recliners · 15 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Wanted live tracking for a dining table Email · Riya C · Sofas & recliners · 15 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Will a 3-seater fit a 10-foot wall? Bot · Meera J · Sofas & recliners · 15 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Kabir L · Sofas & recliners · 14 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Ananya R · Sofas & recliners · 14 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Colour of the fabric differs from the photos Review · Pooja H · Sofas & recliners · 14 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Tracking page shows no update for four days Email · Rohan K · Sofas & recliners · 14 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked to reattempt delivery after 6 pm Call · Ananya R · Sofas & recliners · 14 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked for fabric swatches before buying Chat · Meera J · Sofas & recliners · 14 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Discount not applied on a bundle Chat · Karan Z · Sofas & recliners · 14 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Bot · Priya M · Sofas & recliners · 14 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Return picked up 10 days ago, no refund yet Email · Neha P · Sofas & recliners · 14 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Wants to pay in parts for a bed Bot · Diya W · Sofas & recliners · 14 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Assembly visit not scheduled after delivery Bot · Dev B · Sofas & recliners · 14 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked if no-cost EMI is available on sofas Bot · Nikhil Y · Sofas & recliners · 14 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Colour of the fabric differs from the photos Ticket · Neha P · Sofas & recliners · 14 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Tracking page shows no update for four days Call · Ananya R · Sofas & recliners · 13 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked when a recliner will be back in stock Chat · Nikhil Y · Sofas & recliners · 13 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Asked if no-cost EMI is available on sofas Chat · Pooja H · Sofas & recliners · 13 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Sofa cushions sagging after two months Review · Diya W · Sofas & recliners · 13 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Festive coupon rejected at checkout Chat · Karan Z · Sofas & recliners · 13 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Rohan K · Sofas & recliners · 13 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |