Interactions
5 Oct – 1 Nov 2026294 interactions
Wardrobes & storage · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Was out when the agent called, wants a weekend slot Call · Dev B · Wardrobes & storage · 18 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Wants to pay in parts for a bed Bot · Neha P · Wardrobes & storage · 18 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Card charged twice for one order Email · Diya W · Wardrobes & storage · 18 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Took leave from work, delivery never came Ticket · Karan Z · Wardrobes & storage · 18 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Assembly visit not scheduled after delivery Chat · Sana A · Wardrobes & storage · 18 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Assembly visit not scheduled after delivery Bot · Ishaan G · Wardrobes & storage · 18 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Karan Z · Wardrobes & storage · 18 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Wardrobe door cracked in transit Call · Pooja H · Wardrobes & storage · 18 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Wardrobe door cracked in transit Call · Aditya V · Wardrobes & storage · 18 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Sana A · Wardrobes & storage · 18 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Wardrobe door cracked in transit Email · Ishaan G · Wardrobes & storage · 18 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Diya W · Wardrobes & storage · 17 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Diya W · Wardrobes & storage · 17 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Followed up again: festive coupon rejected at checkout Social · Arjun D · Wardrobes & storage · 17 Oct ComplaintRepeatCoupon not working · Angry | Coupon not working | ComplaintRepeat | Angry | Lowers |
| Was out when the agent called, wants a weekend slot Chat · Karan Z · Wardrobes & storage · 17 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Kavya N · Wardrobes & storage · 17 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Followed up again: wanted live tracking for a dining table Bot · Kavya N · Wardrobes & storage · 17 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Tracking page shows no update for four days Call · Arjun D · Wardrobes & storage · 17 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Festive coupon rejected at checkout Social · Arjun D · Wardrobes & storage · 17 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Wardrobe door cracked in transit Review · Riya C · Wardrobes & storage · 17 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Assembly visit not scheduled after delivery Call · Diya W · Wardrobes & storage · 17 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Tracking page shows no update for four days Call · Neha P · Wardrobes & storage · 17 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Followed up again: table top scratched, packaging was thin Ticket · Priya M · Wardrobes & storage · 17 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Delivery date moved three times without notice Ticket · Priya M · Wardrobes & storage · 17 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Colour of the fabric differs from the photos Ticket · Ananya R · Wardrobes & storage · 17 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Colour of the fabric differs from the photos Call · Diya W · Wardrobes & storage · 17 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Delivery date moved three times without notice Ticket · Diya W · Wardrobes & storage · 17 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Bed promised in 7 days, now 15 days late Ticket · Ishaan G · Wardrobes & storage · 17 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Discount not applied on a bundle Social · Riya C · Wardrobes & storage · 17 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Will a 3-seater fit a 10-foot wall? Chat · Neha P · Wardrobes & storage · 16 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Table top scratched, packaging was thin Ticket · Priya M · Wardrobes & storage · 16 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Was out when the agent called, wants a weekend slot Call · Nikhil Y · Wardrobes & storage · 16 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Pooja H · Wardrobes & storage · 16 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Followed up again: sofa cushions sagging after two months Review · Diya W · Wardrobes & storage · 16 Oct ComplaintRepeatProduct quality · Angry | Product quality | ComplaintRepeat | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Nikhil Y · Wardrobes & storage · 16 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Table top scratched, packaging was thin Ticket · Riya C · Wardrobes & storage · 15 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Followed up again: delivery date moved three times without notice Social · Dev B · Wardrobes & storage · 15 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Table top scratched, packaging was thin Email · Riya C · Wardrobes & storage · 15 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Asked for fabric swatches before buying Bot · Ananya R · Wardrobes & storage · 15 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Followed up again: asked for the delivery date of a sofa ordered last week Chat · Kabir L · Wardrobes & storage · 15 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |