Interactions
5 Oct – 1 Nov 2026444 interactions
Sofas & recliners · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Thanked the delivery team for careful handling Call · Meera J · Sofas & recliners · 28 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Asked how long a refund takes to reach the bank Bot · Aarav S · Sofas & recliners · 28 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Festive coupon rejected at checkout Chat · Kavya N · Sofas & recliners · 28 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Asked how long a refund takes to reach the bank Call · Pooja H · Sofas & recliners · 28 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Found a cheaper option elsewhere Call · Dev B · Sofas & recliners · 28 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Wants to pay in parts for a bed Call · Sana A · Sofas & recliners · 28 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Posted photos of the new living room Review · Sana A · Sofas & recliners · 28 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Wanted live tracking for a dining table Email · Diya W · Sofas & recliners · 28 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Wanted to pay by UPI, had to use a card Chat · Meera J · Sofas & recliners · 27 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Wanted to pay by UPI, had to use a card Chat · Riya C · Sofas & recliners · 27 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Delivery date moved three times without notice Ticket · Diya W · Sofas & recliners · 27 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked if no-cost EMI is available on sofas Chat · Ananya R · Sofas & recliners · 27 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Wanted live tracking for a dining table Call · Vikram T · Sofas & recliners · 27 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Table top scratched, packaging was thin Review · Priya M · Sofas & recliners · 27 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Tracking page shows no update for four days Call · Aditya V · Sofas & recliners · 27 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Colour of the fabric differs from the photos Review · Riya C · Sofas & recliners · 27 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Saved for a gift, item went out of stock Call · Sana A · Sofas & recliners · 27 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Assembly visit not scheduled after delivery Call · Aditya V · Sofas & recliners · 27 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Tracking page shows no update for four days Email · Rohan K · Sofas & recliners · 27 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Delivery date moved three times without notice Call · Aditya V · Sofas & recliners · 27 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Kabir L · Sofas & recliners · 27 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked how long a refund takes to reach the bank Call · Tara F · Sofas & recliners · 27 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Agent helped place the wardrobe upstairs Call · Rohan K · Sofas & recliners · 26 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Asked when a recliner will be back in stock Call · Kavya N · Sofas & recliners · 26 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Agent helped place the wardrobe upstairs Review · Diya W · Sofas & recliners · 26 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Saved for a gift, item went out of stock Call · Diya W · Sofas & recliners · 26 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Bed promised in 7 days, now 15 days late Ticket · Priya M · Sofas & recliners · 26 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Wanted live tracking for a dining table Call · Ananya R · Sofas & recliners · 26 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Followed up again: wardrobe door cracked in transit Ticket · Neha P · Sofas & recliners · 26 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Asked if no-cost EMI is available on sofas Chat · Pooja H · Sofas & recliners · 26 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Colour of the fabric differs from the photos Ticket · Pooja H · Sofas & recliners · 26 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Asked if no-cost EMI is available on sofas Call · Meera J · Sofas & recliners · 26 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Return picked up 10 days ago, no refund yet Email · Arjun D · Sofas & recliners · 26 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Took leave from work, delivery never came Call · Tara F · Sofas & recliners · 26 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Cancelling because delivery is too late Call · Diya W · Sofas & recliners · 26 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| UPI option missing on the mobile site Chat · Rohan K · Sofas & recliners · 26 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Rohan K · Sofas & recliners · 26 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Found a cheaper option elsewhere Chat · Vikram T · Sofas & recliners · 26 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Asked for fabric swatches before buying Chat · Vikram T · Sofas & recliners · 25 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Card charged twice for one order Ticket · Rohan K · Sofas & recliners · 25 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |