Interactions
5 Oct – 1 Nov 2026433 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Was out when the agent called, wants a weekend slot Call · Vikram T · Sofas & recliners · 30 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Was out when the agent called, wants a weekend slot Call · Kabir L · Sofas & recliners · 30 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked for the delivery date of a sofa ordered last week Call · Dev B · Dining · 30 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Bed promised in 7 days, now 15 days late Call · Neha P · Dining · 30 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Saved for a gift, item went out of stock Call · Neha P · Sofas & recliners · 30 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Found a cheaper option elsewhere Call · Vikram T · Beds · 30 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Was out when the agent called, wants a weekend slot Call · Aarav S · Sofas & recliners · 30 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Followed up again: asked to reattempt delivery after 6 pm Call · Aditya V · Sofas & recliners · 30 Oct RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Karan Z · Study & office · 30 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Dev B · Sofas & recliners · 30 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Delivery date moved three times without notice Call · Meera J · Study & office · 30 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked when a recliner will be back in stock Call · Kabir L · Sofas & recliners · 30 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Tracking page shows no update for four days Call · Aditya V · Dining · 30 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Riya C · Study & office · 30 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Assembly visit not scheduled after delivery Call · Meera J · Sofas & recliners · 30 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Sofa cushions sagging after two months Call · Aditya V · Sofas & recliners · 30 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Tracking page shows no update for four days Call · Riya C · Wardrobes & storage · 30 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked if no-cost EMI is available on sofas Call · Nikhil Y · Wardrobes & storage · 30 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Aditya V · Beds · 30 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Was out when the agent called, wants a weekend slot Call · Aarav S · Beds · 29 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Tracking page shows no update for four days Call · Nikhil Y · Wardrobes & storage · 29 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Table top scratched, packaging was thin Call · Neha P · Wardrobes & storage · 29 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Riya C · Sofas & recliners · 29 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Was out when the agent called, wants a weekend slot Call · Meera J · Sofas & recliners · 29 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Bed promised in 7 days, now 15 days late Call · Ishaan G · Beds · 29 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked to reattempt delivery after 6 pm Call · Sana A · Beds · 29 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Bed promised in 7 days, now 15 days late Call · Meera J · Sofas & recliners · 29 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Followed up again: card charged twice for one order Call · Karan Z · Beds · 29 Oct ComplaintRepeatCharged twice · Angry | Charged twice | ComplaintRepeat | Angry | Lowers |
| Followed up again: colour of the fabric differs from the photos Call · Nikhil Y · Wardrobes & storage · 29 Oct ComplaintRepeatProduct quality · Angry | Product quality | ComplaintRepeat | Angry | Lowers |
| Was out when the agent called, wants a weekend slot Call · Karan Z · Beds · 29 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Bed promised in 7 days, now 15 days late Call · Tara F · Sofas & recliners · 29 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Followed up again: tracking page shows no update for four days Call · Rohan K · Study & office · 29 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Bed promised in 7 days, now 15 days late Call · Dev B · Beds · 29 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked if no-cost EMI is available on sofas Call · Diya W · Beds · 29 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Wardrobe door cracked in transit Call · Ananya R · Dining · 29 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Vikram T · Wardrobes & storage · 29 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Ananya R · Sofas & recliners · 28 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked for the delivery date of a sofa ordered last week Call · Riya C · Sofas & recliners · 28 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Arjun D · Wardrobes & storage · 28 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Followed up again: assembly visit not scheduled after delivery Call · Pooja H · Study & office · 28 Oct RequestRepeatAssembly appointment · Frustrated | Assembly appointment | RequestRepeat | Frustrated | Lowers |