Interactions
5 Oct – 1 Nov 2026673 interactions
Fulfilment · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Asked to reattempt delivery after 6 pm Bot · Meera J · Wardrobes & storage · 25 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Bed promised in 7 days, now 15 days late Social · Ananya R · Study & office · 25 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Chat · Priya M · Sofas & recliners · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Table top scratched, packaging was thin Review · Dev B · Wardrobes & storage · 25 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Bed promised in 7 days, now 15 days late Ticket · Vikram T · Study & office · 25 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Priya M · Dining · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Followed up again: tracking page shows no update for four days Email · Nikhil Y · Beds · 25 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Wanted live tracking for a dining table Call · Nikhil Y · Wardrobes & storage · 25 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked to reattempt delivery after 6 pm Call · Priya M · Sofas & recliners · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Delivery date moved three times without notice Call · Riya C · Wardrobes & storage · 25 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Bed promised in 7 days, now 15 days late Ticket · Sana A · Beds · 25 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Delivery date moved three times without notice Ticket · Tara F · Sofas & recliners · 25 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Table top scratched, packaging was thin Ticket · Aditya V · Wardrobes & storage · 25 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Tara F · Beds · 24 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Vikram T · Beds · 24 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Wanted live tracking for a dining table Bot · Ishaan G · Sofas & recliners · 24 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Followed up again: took leave from work, delivery never came Ticket · Nikhil Y · Beds · 24 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Delivery date moved three times without notice Ticket · Diya W · Wardrobes & storage · 24 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Rohan K · Dining · 24 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Kavya N · Wardrobes & storage · 24 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Followed up again: asked to reattempt delivery after 6 pm Chat · Dev B · Sofas & recliners · 24 Oct RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Followed up again: was out when the agent called, wants a weekend slot Chat · Meera J · Wardrobes & storage · 24 Oct RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Bed promised in 7 days, now 15 days late Social · Karan Z · Study & office · 24 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Followed up again: table top scratched, packaging was thin Ticket · Neha P · Dining · 24 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Bed promised in 7 days, now 15 days late Social · Karan Z · Dining · 24 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Bot · Meera J · Sofas & recliners · 24 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Ishaan G · Study & office · 24 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Aditya V · Beds · 24 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Wardrobe door cracked in transit Review · Neha P · Sofas & recliners · 24 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Aarav S · Sofas & recliners · 24 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Bed promised in 7 days, now 15 days late Social · Sana A · Sofas & recliners · 24 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Ananya R · Wardrobes & storage · 24 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Followed up again: table top scratched, packaging was thin Review · Ishaan G · Study & office · 24 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Table top scratched, packaging was thin Call · Neha P · Dining · 23 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Call · Aarav S · Dining · 23 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Bed promised in 7 days, now 15 days late Social · Meera J · Dining · 23 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Diya W · Dining · 23 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked to reattempt delivery after 6 pm Bot · Tara F · Wardrobes & storage · 23 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Bed promised in 7 days, now 15 days late Call · Vikram T · Wardrobes & storage · 23 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Delivery date moved three times without notice Social · Riya C · Dining · 23 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |