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Bed promised in 7 days, now 15 days late

INT-2976 · Call · Inbound · Vikram T · 23 Oct 2026, 8:02 pm

Lowers your score

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Listen Score

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Lowers your score

Complaint

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Call QA

Handled by Kiran · scored 47%

Greeted with their name and the brandYes
Confirmed the order before discussing itNot yet
Acknowledged how the customer feelsNot yet
Offered an option or alternativeYes
Gave a clear resolution dateNot yet
Did not ask for card or Aadhaar numbersYes
Checked if anything else was neededNot yet

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Tags

Type: Complaint
Journey stage: Fulfilment
Function: Logistics
Process: Last-mile delivery
Topic: Delivery delayed
Product: Wardrobes & storage
Emotion: Frustrated
Urgency: High
Automatable: 32%
Theme: Delivery promises missed in Pune and Nagpur