Interactions
5 Oct – 1 Nov 2026304 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Followed up again: was out when the agent called, wants a weekend slot Bot · Riya C · Beds · 2 Nov RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Needs a carpenter for bed assembly Bot · Riya C · Sofas & recliners · 2 Nov RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Meera J · Wardrobes & storage · 2 Nov RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked to reattempt delivery after 6 pm Chat · Tara F · Wardrobes & storage · 1 Nov RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Sana A · Beds · 1 Nov RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Cancelling because delivery is too late Call · Neha P · Sofas & recliners · 1 Nov RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Followed up again: uPI option missing on the mobile site Social · Vikram T · Beds · 1 Nov RequestRepeatUPI not available · Frustrated | UPI not available | RequestRepeat | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Riya C · Beds · 1 Nov RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Karan Z · Sofas & recliners · 1 Nov RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Followed up again: was out when the agent called, wants a weekend slot Call · Aarav S · Sofas & recliners · 1 Nov RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Kabir L · Sofas & recliners · 1 Nov RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Needs a carpenter for bed assembly Chat · Kabir L · Dining · 31 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Followed up again: assembly visit not scheduled after delivery Chat · Sana A · Wardrobes & storage · 31 Oct RequestRepeatAssembly appointment · Frustrated | Assembly appointment | RequestRepeat | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Dining · 31 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Bot · Ananya R · Sofas & recliners · 31 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Followed up again: cancelling because delivery is too late Call · Ananya R · Wardrobes & storage · 31 Oct RequestRepeatCancel order · Frustrated | Cancel order | RequestRepeat | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Bot · Kabir L · Beds · 31 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Wanted to pay by UPI, had to use a card Chat · Aarav S · Beds · 31 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Cancelling because delivery is too late Chat · Dev B · Sofas & recliners · 31 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Needs a carpenter for bed assembly Call · Meera J · Beds · 31 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| UPI option missing on the mobile site Ticket · Vikram T · Beds · 31 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Wanted to pay by UPI, had to use a card Ticket · Meera J · Dining · 31 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Wanted to pay by UPI, had to use a card Social · Tara F · Sofas & recliners · 31 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Cancelling because delivery is too late Call · Ananya R · Wardrobes & storage · 31 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Assembly visit not scheduled after delivery Chat · Karan Z · Sofas & recliners · 31 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Assembly visit not scheduled after delivery Bot · Pooja H · Wardrobes & storage · 30 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Needs a carpenter for bed assembly Call · Riya C · Sofas & recliners · 30 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Cancelling because delivery is too late Chat · Arjun D · Sofas & recliners · 30 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Was out when the agent called, wants a weekend slot Call · Vikram T · Sofas & recliners · 30 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Was out when the agent called, wants a weekend slot Call · Kabir L · Sofas & recliners · 30 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Found a cheaper option elsewhere Call · Vikram T · Beds · 30 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Was out when the agent called, wants a weekend slot Call · Aarav S · Sofas & recliners · 30 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Followed up again: asked to reattempt delivery after 6 pm Call · Aditya V · Sofas & recliners · 30 Oct RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Cancelling because delivery is too late Email · Dev B · Beds · 30 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Karan Z · Study & office · 30 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Dev B · Sofas & recliners · 30 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Found a cheaper option elsewhere Email · Pooja H · Dining · 30 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Ananya R · Sofas & recliners · 30 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Found a cheaper option elsewhere Chat · Vikram T · Beds · 30 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Riya C · Study & office · 30 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
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