Interactions
5 Oct – 1 Nov 2026106 interactions
Customers want evening and weekend delivery slots · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Followed up again: was out when the agent called, wants a weekend slot Bot · Riya C · Beds · 2 Nov RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Needs a carpenter for bed assembly Bot · Riya C · Sofas & recliners · 2 Nov RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Tara F · Wardrobes & storage · 1 Nov RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Sana A · Beds · 1 Nov RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Was out when the agent called, wants a weekend slot Call · Riya C · Beds · 1 Nov RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Karan Z · Sofas & recliners · 1 Nov RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Followed up again: was out when the agent called, wants a weekend slot Call · Aarav S · Sofas & recliners · 1 Nov RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Dining · 31 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Bot · Ananya R · Sofas & recliners · 31 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Assembly visit not scheduled after delivery Bot · Kabir L · Beds · 31 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Chat · Karan Z · Sofas & recliners · 31 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Assembly visit not scheduled after delivery Bot · Pooja H · Wardrobes & storage · 30 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Vikram T · Sofas & recliners · 30 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Was out when the agent called, wants a weekend slot Call · Aarav S · Sofas & recliners · 30 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Followed up again: asked to reattempt delivery after 6 pm Call · Aditya V · Sofas & recliners · 30 Oct RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Ananya R · Sofas & recliners · 30 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Aditya V · Beds · 30 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Was out when the agent called, wants a weekend slot Call · Meera J · Sofas & recliners · 29 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked to reattempt delivery after 6 pm Call · Sana A · Beds · 29 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked to reattempt delivery after 6 pm Chat · Aditya V · Sofas & recliners · 29 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Arjun D · Wardrobes & storage · 28 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Tara F · Wardrobes & storage · 28 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Call · Priya M · Wardrobes & storage · 28 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Outbound NDR call: customer missed the delivery, still wants the wardrobe, asked for a Saturday slot. Call · Manoj P · Wardrobes & storage · 27 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Was out when the agent called, wants a weekend slot Call · Pooja H · Dining · 27 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked to reattempt delivery after 6 pm Call · Sana A · Beds · 27 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Needs a carpenter for bed assembly Bot · Ishaan G · Wardrobes & storage · 26 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Diya W · Dining · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked to reattempt delivery after 6 pm Call · Meera J · Wardrobes & storage · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Followed up again: asked to reattempt delivery after 6 pm Bot · Meera J · Wardrobes & storage · 25 Oct RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Call · Tara F · Beds · 25 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Bot · Meera J · Wardrobes & storage · 25 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Priya M · Sofas & recliners · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Assembly visit not scheduled after delivery Call · Kavya N · Beds · 24 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Kavya N · Wardrobes & storage · 24 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Followed up again: asked to reattempt delivery after 6 pm Chat · Dev B · Sofas & recliners · 24 Oct RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Aditya V · Beds · 24 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Needs a carpenter for bed assembly Bot · Meera J · Beds · 24 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Needs a carpenter for bed assembly Bot · Riya C · Wardrobes & storage · 23 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Vikram T · Dining · 23 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
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