Interactions
5 Oct – 1 Nov 2026673 interactions
Fulfilment · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Followed up again: asked for the delivery date of a sofa ordered last week Chat · Dev B · Study & office · 3 Nov QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Followed up again: was out when the agent called, wants a weekend slot Bot · Riya C · Beds · 2 Nov RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Tracking page shows no update for four days Email · Karan Z · Dining · 2 Nov QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Delivery date moved three times without notice Call · Priya M · Wardrobes & storage · 2 Nov ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Took leave from work, delivery never came Ticket · Rohan K · Sofas & recliners · 2 Nov ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Tracking page shows no update for four days Call · Dev B · Wardrobes & storage · 2 Nov QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked to reattempt delivery after 6 pm Call · Meera J · Wardrobes & storage · 2 Nov RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked for the delivery date of a sofa ordered last week Email · Kavya N · Beds · 1 Nov QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Dev B · Study & office · 1 Nov QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Rohan K · Sofas & recliners · 1 Nov QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Tara F · Wardrobes & storage · 1 Nov RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Wanted live tracking for a dining table Bot · Meera J · Sofas & recliners · 1 Nov QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Was out when the agent called, wants a weekend slot Call · Sana A · Beds · 1 Nov RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Followed up again: bed promised in 7 days, now 15 days late Call · Arjun D · Beds · 1 Nov ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Tracking page shows no update for four days Email · Aarav S · Sofas & recliners · 1 Nov QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Tracking page shows no update for four days Bot · Kabir L · Dining · 1 Nov QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Bed promised in 7 days, now 15 days late Call · Arjun D · Beds · 1 Nov ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Riya C · Beds · 1 Nov RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Took leave from work, delivery never came Call · Riya C · Wardrobes & storage · 1 Nov ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Tracking page shows no update for four days Bot · Ananya R · Study & office · 1 Nov QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Karan Z · Sofas & recliners · 1 Nov RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Followed up again: was out when the agent called, wants a weekend slot Call · Aarav S · Sofas & recliners · 1 Nov RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Tracking page shows no update for four days Bot · Neha P · Sofas & recliners · 1 Nov QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Kabir L · Sofas & recliners · 1 Nov RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Agent helped place the wardrobe upstairs Social · Priya M · Study & office · 31 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Wardrobe door cracked in transit Call · Ishaan G · Study & office · 31 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Tracking page shows no update for four days Chat · Tara F · Wardrobes & storage · 31 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Followed up again: asked for the delivery date of a sofa ordered last week Email · Aditya V · Wardrobes & storage · 31 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Dining · 31 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Bot · Ananya R · Sofas & recliners · 31 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Bed promised in 7 days, now 15 days late Call · Nikhil Y · Wardrobes & storage · 31 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Table top scratched, packaging was thin Email · Rohan K · Sofas & recliners · 31 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Bed promised in 7 days, now 15 days late Ticket · Tara F · Beds · 31 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Followed up again: wardrobe door cracked in transit Email · Ishaan G · Sofas & recliners · 31 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Bed promised in 7 days, now 15 days late Ticket · Sana A · Beds · 31 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Karan Z · Sofas & recliners · 31 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Ishaan G · Study & office · 31 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Tracking page shows no update for four days Bot · Ananya R · Study & office · 31 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Bed promised in 7 days, now 15 days late Social · Aditya V · Wardrobes & storage · 31 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Took leave from work, delivery never came Call · Arjun D · Sofas & recliners · 31 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
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