Interactions
5 Oct – 1 Nov 2026304 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Followed up again: wanted to pay by UPI, had to use a card Social · Kavya N · Sofas & recliners · 7 Oct RequestRepeatUPI not available · Frustrated | UPI not available | RequestRepeat | Frustrated | Lowers |
| Found a cheaper option elsewhere Chat · Kavya N · Sofas & recliners · 7 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Needs a carpenter for bed assembly Chat · Ishaan G · Sofas & recliners · 7 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Needs a carpenter for bed assembly Bot · Neha P · Sofas & recliners · 7 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Assembly visit not scheduled after delivery Bot · Kabir L · Wardrobes & storage · 7 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Wanted to pay by UPI, had to use a card Social · Kavya N · Sofas & recliners · 7 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Arjun D · Beds · 7 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Meera J · Wardrobes & storage · 7 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Assembly visit not scheduled after delivery Call · Tara F · Study & office · 6 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Needs a carpenter for bed assembly Call · Vikram T · Sofas & recliners · 6 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Call · Rohan K · Sofas & recliners · 6 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Rohan K · Dining · 6 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Was out when the agent called, wants a weekend slot Bot · Diya W · Dining · 6 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Wanted to pay by UPI, had to use a card Ticket · Ishaan G · Wardrobes & storage · 6 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Needs a carpenter for bed assembly Call · Karan Z · Beds · 6 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Riya C · Dining · 5 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Was out when the agent called, wants a weekend slot Call · Riya C · Sofas & recliners · 5 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Assembly visit not scheduled after delivery Call · Diya W · Beds · 5 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| UPI option missing on the mobile site Social · Priya M · Sofas & recliners · 5 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Needs a carpenter for bed assembly Call · Priya M · Wardrobes & storage · 5 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Pooja H · Wardrobes & storage · 5 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked to reattempt delivery after 6 pm Call · Riya C · Beds · 5 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Wanted to pay by UPI, had to use a card Social · Meera J · Beds · 5 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Found a cheaper option elsewhere Chat · Nikhil Y · Beds · 5 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
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