Interactions
5 Oct – 1 Nov 2026673 interactions
Fulfilment · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Table top scratched, packaging was thin Ticket · Neha P · Sofas & recliners · 12 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Call · Ananya R · Sofas & recliners · 11 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Pooja H · Sofas & recliners · 11 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Tracking page shows no update for four days Chat · Kabir L · Beds · 11 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Took leave from work, delivery never came Social · Kavya N · Wardrobes & storage · 11 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Karan Z · Sofas & recliners · 11 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Wardrobe door cracked in transit Review · Priya M · Sofas & recliners · 11 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Followed up again: delivery date moved three times without notice Call · Tara F · Beds · 11 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Delivery date moved three times without notice Social · Riya C · Dining · 11 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Thanked the delivery team for careful handling Social · Arjun D · Beds · 11 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Asked to reattempt delivery after 6 pm Call · Ishaan G · Sofas & recliners · 11 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Delivery date moved three times without notice Ticket · Tara F · Beds · 11 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Took leave from work, delivery never came Call · Rohan K · Wardrobes & storage · 11 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Delivery date moved three times without notice Social · Tara F · Beds · 11 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Agent helped place the wardrobe upstairs Social · Pooja H · Sofas & recliners · 11 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Bed promised in 7 days, now 15 days late Social · Karan Z · Beds · 11 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked to reattempt delivery after 6 pm Call · Priya M · Beds · 11 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Tracking page shows no update for four days Call · Arjun D · Dining · 11 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Delivery date moved three times without notice Call · Riya C · Study & office · 11 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Neha P · Dining · 11 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Followed up again: took leave from work, delivery never came Social · Pooja H · Beds · 11 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Wanted live tracking for a dining table Bot · Ananya R · Sofas & recliners · 11 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Tara F · Sofas & recliners · 11 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Followed up again: delivery date moved three times without notice Call · Meera J · Wardrobes & storage · 11 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Delivery date moved three times without notice Call · Ananya R · Beds · 11 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Sana A · Dining · 10 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Table top scratched, packaging was thin Email · Kavya N · Study & office · 10 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Meera J · Wardrobes & storage · 10 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Tracking page shows no update for four days Bot · Ishaan G · Wardrobes & storage · 10 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Riya C · Sofas & recliners · 10 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Delivery date moved three times without notice Call · Pooja H · Beds · 10 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Nikhil Y · Study & office · 10 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Wanted live tracking for a dining table Call · Dev B · Beds · 10 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Aditya V · Wardrobes & storage · 10 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Table top scratched, packaging was thin Ticket · Ananya R · Sofas & recliners · 10 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Was out when the agent called, wants a weekend slot Chat · Meera J · Beds · 10 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Nikhil Y · Dining · 10 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Delivery date moved three times without notice Call · Neha P · Beds · 10 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Wanted live tracking for a dining table Call · Ananya R · Sofas & recliners · 10 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Followed up again: tracking page shows no update for four days Call · Ananya R · Sofas & recliners · 10 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |