Interactions
5 Oct – 1 Nov 2026444 interactions
Sofas & recliners · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Asked if no-cost EMI is available on sofas Bot · Aditya V · Sofas & recliners · 8 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Colour of the fabric differs from the photos Ticket · Riya C · Sofas & recliners · 8 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Followed up again: asked for the delivery date of a sofa ordered last week Email · Aditya V · Sofas & recliners · 8 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Took leave from work, delivery never came Call · Ananya R · Sofas & recliners · 8 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Followed up again: tracking page shows no update for four days Call · Aarav S · Sofas & recliners · 8 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Tracking page shows no update for four days Bot · Tara F · Sofas & recliners · 8 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Tracking page shows no update for four days Chat · Tara F · Sofas & recliners · 8 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Card charged twice for one order Ticket · Nikhil Y · Sofas & recliners · 8 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Five-star review of the oak bed Social · Aarav S · Sofas & recliners · 8 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Will a 3-seater fit a 10-foot wall? Call · Karan Z · Sofas & recliners · 8 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Asked if no-cost EMI is available on sofas Chat · Meera J · Sofas & recliners · 8 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Tracking page shows no update for four days Email · Aarav S · Sofas & recliners · 7 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Riya C · Sofas & recliners · 7 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Found a cheaper option elsewhere Call · Tara F · Sofas & recliners · 7 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Followed up again: tracking page shows no update for four days Call · Diya W · Sofas & recliners · 7 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Asked for fabric swatches before buying Call · Vikram T · Sofas & recliners · 7 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Followed up again: wanted to pay by UPI, had to use a card Social · Kavya N · Sofas & recliners · 7 Oct RequestRepeatUPI not available · Frustrated | UPI not available | RequestRepeat | Frustrated | Lowers |
| Found a cheaper option elsewhere Chat · Kavya N · Sofas & recliners · 7 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Needs a carpenter for bed assembly Chat · Ishaan G · Sofas & recliners · 7 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Discount not applied on a bundle Chat · Dev B · Sofas & recliners · 7 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Needs a carpenter for bed assembly Bot · Neha P · Sofas & recliners · 7 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Asked how long a refund takes to reach the bank Email · Riya C · Sofas & recliners · 7 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Table top scratched, packaging was thin Call · Ishaan G · Sofas & recliners · 7 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked for fabric swatches before buying Call · Ananya R · Sofas & recliners · 7 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Tracking page shows no update for four days Call · Diya W · Sofas & recliners · 7 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Wanted live tracking for a dining table Call · Diya W · Sofas & recliners · 7 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Wanted to pay by UPI, had to use a card Social · Kavya N · Sofas & recliners · 7 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Five-star review of the oak bed Social · Dev B · Sofas & recliners · 7 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Needs a carpenter for bed assembly Call · Vikram T · Sofas & recliners · 6 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Aarav S · Sofas & recliners · 6 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Sofa cushions sagging after two months Ticket · Dev B · Sofas & recliners · 6 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Assembly visit not scheduled after delivery Call · Rohan K · Sofas & recliners · 6 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked for fabric swatches before buying Bot · Priya M · Sofas & recliners · 6 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Duplicate debit, refund not received Ticket · Karan Z · Sofas & recliners · 6 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Colour of the fabric differs from the photos Review · Ananya R · Sofas & recliners · 6 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Wanted live tracking for a dining table Bot · Diya W · Sofas & recliners · 6 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Aditya V · Sofas & recliners · 5 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Riya C · Sofas & recliners · 5 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Duplicate debit, refund not received Ticket · Kabir L · Sofas & recliners · 5 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Tracking page shows no update for four days Email · Rohan K · Sofas & recliners · 5 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |