Interactions
5 Oct – 1 Nov 2026133 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Asked to reattempt delivery after 6 pm Call · Diya W · Dining · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked to reattempt delivery after 6 pm Call · Meera J · Wardrobes & storage · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Cancelling because delivery is too late Call · Ishaan G · Dining · 25 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Was out when the agent called, wants a weekend slot Call · Rohan K · Sofas & recliners · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Assembly visit not scheduled after delivery Call · Tara F · Beds · 25 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Priya M · Dining · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked to reattempt delivery after 6 pm Call · Priya M · Sofas & recliners · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Assembly visit not scheduled after delivery Call · Kavya N · Beds · 24 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Kavya N · Wardrobes & storage · 24 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Found a cheaper option elsewhere Call · Ananya R · Dining · 23 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Was out when the agent called, wants a weekend slot Call · Tara F · Dining · 23 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Vikram T · Dining · 23 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Meera J · Wardrobes & storage · 23 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Ishaan G · Wardrobes & storage · 23 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked to reattempt delivery after 6 pm Call · Priya M · Sofas & recliners · 23 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Dining · 23 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Cancelling because delivery is too late Call · Aarav S · Dining · 23 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Sofas & recliners · 23 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked to reattempt delivery after 6 pm Call · Dev B · Sofas & recliners · 22 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Call · Meera J · Wardrobes & storage · 22 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Sofas & recliners · 22 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Found a cheaper option elsewhere Call · Dev B · Beds · 22 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Sana A · Study & office · 21 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked to reattempt delivery after 6 pm Call · Nikhil Y · Sofas & recliners · 21 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Was out when the agent called, wants a weekend slot Call · Tara F · Sofas & recliners · 21 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Was out when the agent called, wants a weekend slot Call · Rohan K · Beds · 21 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Beds · 20 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Assembly visit not scheduled after delivery Call · Sana A · Beds · 20 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Meera J · Dining · 20 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Was out when the agent called, wants a weekend slot Call · Riya C · Sofas & recliners · 18 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Was out when the agent called, wants a weekend slot Call · Dev B · Wardrobes & storage · 18 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked to reattempt delivery after 6 pm Call · Diya W · Sofas & recliners · 18 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked to reattempt delivery after 6 pm Call · Arjun D · Study & office · 18 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Was out when the agent called, wants a weekend slot Call · Karan Z · Sofas & recliners · 18 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Was out when the agent called, wants a weekend slot Call · Kavya N · Sofas & recliners · 17 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Cancelling because delivery is too late Call · Aarav S · Sofas & recliners · 17 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Assembly visit not scheduled after delivery Call · Diya W · Wardrobes & storage · 17 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Riya C · Beds · 17 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Followed up again: cancelling because delivery is too late Call · Vikram T · Dining · 17 Oct RequestRepeatCancel order · Frustrated | Cancel order | RequestRepeat | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Pooja H · Beds · 17 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |