Interactions
5 Oct – 1 Nov 202692 interactions
Beds · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Tracking page shows no update for four days Call · Aarav S · Beds · 20 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Wants to pay in parts for a bed Call · Sana A · Beds · 19 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Delivery date moved three times without notice Call · Dev B · Beds · 19 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Ananya R · Beds · 19 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Tracking page shows no update for four days Call · Meera J · Beds · 18 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Followed up again: took leave from work, delivery never came Call · Arjun D · Beds · 18 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Diya W · Beds · 18 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Return picked up 10 days ago, no refund yet Call · Aditya V · Beds · 18 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Meera J · Beds · 18 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Was out when the agent called, wants a weekend slot Call · Riya C · Beds · 17 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked to reattempt delivery after 6 pm Call · Pooja H · Beds · 17 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Took leave from work, delivery never came Call · Arjun D · Beds · 16 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked how long a refund takes to reach the bank Call · Tara F · Beds · 16 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Tracking page shows no update for four days Call · Pooja H · Beds · 16 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Wanted live tracking for a dining table Call · Kabir L · Beds · 15 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Needs a carpenter for bed assembly Call · Riya C · Beds · 14 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Found a cheaper option elsewhere Call · Karan Z · Beds · 14 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Karan Z · Beds · 12 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Wanted live tracking for a dining table Call · Nikhil Y · Beds · 12 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Found a cheaper option elsewhere Call · Aditya V · Beds · 12 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Asked for fabric swatches before buying Call · Kavya N · Beds · 12 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Wants to pay in parts for a bed Call · Vikram T · Beds · 12 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Wants to pay in parts for a bed Call · Kavya N · Beds · 11 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Followed up again: delivery date moved three times without notice Call · Tara F · Beds · 11 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Asked to reattempt delivery after 6 pm Call · Priya M · Beds · 11 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked how long a refund takes to reach the bank Call · Neha P · Beds · 11 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Saved for a gift, item went out of stock Call · Neha P · Beds · 11 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Delivery date moved three times without notice Call · Ananya R · Beds · 11 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Delivery date moved three times without notice Call · Pooja H · Beds · 10 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked when a recliner will be back in stock Call · Nikhil Y · Beds · 10 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Wanted live tracking for a dining table Call · Dev B · Beds · 10 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Delivery date moved three times without notice Call · Neha P · Beds · 10 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Took leave from work, delivery never came Call · Pooja H · Beds · 9 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Saved for a gift, item went out of stock Call · Priya M · Beds · 9 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Bed promised in 7 days, now 15 days late Call · Kabir L · Beds · 9 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Meera J · Beds · 9 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Asked to reattempt delivery after 6 pm Call · Priya M · Beds · 9 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Took leave from work, delivery never came Call · Sana A · Beds · 8 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Delivery date moved three times without notice Call · Arjun D · Beds · 8 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Thanked the delivery team for careful handling Call · Vikram T · Beds · 8 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |