Interactions
5 Oct – 1 Nov 202618 interactions
Study & office · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Tracking page shows no update for four days Bot · Ananya R · Study & office · 1 Nov QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Ishaan G · Study & office · 31 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Tracking page shows no update for four days Bot · Ananya R · Study & office · 31 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Bot answered a where-is-my-order query end to end with the courier's live status. Bot · Arif K · Study & office · 30 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Tracking page shows no update for four days Bot · Rohan K · Study & office · 28 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked how long a refund takes to reach the bank Bot · Tara F · Study & office · 27 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Bot · Riya C · Study & office · 26 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Asked for fabric swatches before buying Bot · Arjun D · Study & office · 25 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Bot · Nikhil Y · Study & office · 23 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Bot · Vikram T · Study & office · 22 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Ishaan G · Study & office · 21 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Tracking page shows no update for four days Bot · Kabir L · Study & office · 19 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Followed up again: wants to pay in parts for a bed Bot · Sana A · Study & office · 15 Oct QueryRepeatEMI and pay later · Frustrated | EMI and pay later | QueryRepeat | Frustrated | Lowers |
| Wants to pay in parts for a bed Bot · Sana A · Study & office · 14 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Will a 3-seater fit a 10-foot wall? Bot · Priya M · Study & office · 12 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Wanted live tracking for a dining table Bot · Tara F · Study & office · 8 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Tracking page shows no update for four days Bot · Ishaan G · Study & office · 8 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked if no-cost EMI is available on sofas Bot · Tara F · Study & office · 8 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
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