Interactions
5 Oct – 1 Nov 2026304 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Needs a carpenter for bed assembly Chat · Priya M · Wardrobes & storage · 27 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Followed up again: assembly visit not scheduled after delivery Bot · Ananya R · Wardrobes & storage · 26 Oct RequestRepeatAssembly appointment · Frustrated | Assembly appointment | RequestRepeat | Frustrated | Lowers |
| Cancelling because delivery is too late Email · Kavya N · Study & office · 26 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Needs a carpenter for bed assembly Bot · Ishaan G · Wardrobes & storage · 26 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Wanted to pay by UPI, had to use a card Ticket · Karan Z · Beds · 26 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Needs a carpenter for bed assembly Bot · Karan Z · Beds · 26 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Chat · Rohan K · Wardrobes & storage · 26 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Bot · Riya C · Study & office · 26 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Cancelling because delivery is too late Call · Diya W · Sofas & recliners · 26 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| UPI option missing on the mobile site Chat · Rohan K · Sofas & recliners · 26 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Cancelling because delivery is too late Email · Ishaan G · Wardrobes & storage · 26 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Found a cheaper option elsewhere Chat · Vikram T · Sofas & recliners · 26 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Wanted to pay by UPI, had to use a card Social · Aditya V · Dining · 26 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Cancelling because delivery is too late Call · Arjun D · Wardrobes & storage · 25 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Asked to reattempt delivery after 6 pm Call · Diya W · Dining · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Assembly visit not scheduled after delivery Bot · Kabir L · Beds · 25 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Meera J · Wardrobes & storage · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Followed up again: asked to reattempt delivery after 6 pm Bot · Meera J · Wardrobes & storage · 25 Oct RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Cancelling because delivery is too late Call · Ishaan G · Dining · 25 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Was out when the agent called, wants a weekend slot Call · Rohan K · Sofas & recliners · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Was out when the agent called, wants a weekend slot Chat · Nikhil Y · Wardrobes & storage · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Assembly visit not scheduled after delivery Call · Tara F · Beds · 25 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Bot · Meera J · Wardrobes & storage · 25 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Found a cheaper option elsewhere Email · Neha P · Beds · 25 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Was out when the agent called, wants a weekend slot Chat · Priya M · Sofas & recliners · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Priya M · Dining · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Cancelling because delivery is too late Chat · Diya W · Beds · 25 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Priya M · Sofas & recliners · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Assembly visit not scheduled after delivery Call · Kavya N · Beds · 24 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Cancelling because delivery is too late Chat · Arjun D · Wardrobes & storage · 24 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| UPI option missing on the mobile site Social · Kabir L · Beds · 24 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Kavya N · Wardrobes & storage · 24 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Followed up again: found a cheaper option elsewhere Chat · Ananya R · Dining · 24 Oct RequestRepeatCancel order · Frustrated | Cancel order | RequestRepeat | Frustrated | Lowers |
| Followed up again: asked to reattempt delivery after 6 pm Chat · Dev B · Sofas & recliners · 24 Oct RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Bot · Ananya R · Wardrobes & storage · 24 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Followed up again: was out when the agent called, wants a weekend slot Chat · Meera J · Wardrobes & storage · 24 Oct RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Aditya V · Beds · 24 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Needs a carpenter for bed assembly Bot · Meera J · Beds · 24 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Found a cheaper option elsewhere Email · Kabir L · Sofas & recliners · 24 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Needs a carpenter for bed assembly Chat · Diya W · Beds · 23 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |