Interactions
5 Oct – 1 Nov 2026317 interactions
Beds · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Was out when the agent called, wants a weekend slot Call · Aarav S · Beds · 29 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Asked for fabric swatches before buying Bot · Riya C · Beds · 29 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Wanted live tracking for a dining table Bot · Priya M · Beds · 29 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Wanted live tracking for a dining table Bot · Meera J · Beds · 29 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Bed promised in 7 days, now 15 days late Call · Ishaan G · Beds · 29 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked to reattempt delivery after 6 pm Call · Sana A · Beds · 29 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Wanted to pay by UPI, had to use a card Chat · Sana A · Beds · 29 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Followed up again: card charged twice for one order Call · Karan Z · Beds · 29 Oct ComplaintRepeatCharged twice · Angry | Charged twice | ComplaintRepeat | Angry | Lowers |
| Was out when the agent called, wants a weekend slot Call · Karan Z · Beds · 29 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| UPI option missing on the mobile site Chat · Nikhil Y · Beds · 29 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Cancelling because delivery is too late Email · Aarav S · Beds · 29 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Sana A · Beds · 29 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Bed promised in 7 days, now 15 days late Call · Dev B · Beds · 29 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked if no-cost EMI is available on sofas Call · Diya W · Beds · 29 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Followed up again: colour of the fabric differs from the photos Ticket · Meera J · Beds · 29 Oct ComplaintRepeatProduct quality · Angry | Product quality | ComplaintRepeat | Angry | Lowers |
| Wanted live tracking for a dining table Bot · Sana A · Beds · 28 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Discount not applied on a bundle Social · Riya C · Beds · 28 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Wants to pay in parts for a bed Chat · Rohan K · Beds · 28 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Followed up again: delivery date moved three times without notice Social · Karan Z · Beds · 28 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Card charged twice for one order Ticket · Karan Z · Beds · 28 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Wanted to pay by UPI, had to use a card Social · Vikram T · Beds · 28 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Return picked up 10 days ago, no refund yet Email · Priya M · Beds · 28 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Asked to reattempt delivery after 6 pm Call · Karan Z · Beds · 28 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked if no-cost EMI is available on sofas Chat · Rohan K · Beds · 28 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Tracking page shows no update for four days Bot · Karan Z · Beds · 28 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Dev B · Beds · 27 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Tracking page shows no update for four days Bot · Kavya N · Beds · 27 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Discount not applied on a bundle Ticket · Rohan K · Beds · 27 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Discount not applied on a bundle Social · Ananya R · Beds · 27 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Asked how long a refund takes to reach the bank Call · Priya M · Beds · 27 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Wanted live tracking for a dining table Email · Pooja H · Beds · 27 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Festive coupon rejected at checkout Social · Aditya V · Beds · 27 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Table top scratched, packaging was thin Ticket · Neha P · Beds · 27 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Card charged twice for one order Ticket · Aditya V · Beds · 27 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Delivery date moved three times without notice Social · Karan Z · Beds · 27 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked to reattempt delivery after 6 pm Call · Sana A · Beds · 27 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Colour of the fabric differs from the photos Call · Meera J · Beds · 27 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Wanted to pay by UPI, had to use a card Ticket · Karan Z · Beds · 26 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Needs a carpenter for bed assembly Bot · Karan Z · Beds · 26 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Wardrobe door cracked in transit Ticket · Vikram T · Beds · 26 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |