Interactions
5 Oct – 1 Nov 202677 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Asked to reattempt delivery after 6 pm Chat · Tara F · Wardrobes & storage · 1 Nov RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Kabir L · Sofas & recliners · 1 Nov RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Needs a carpenter for bed assembly Chat · Kabir L · Dining · 31 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Followed up again: assembly visit not scheduled after delivery Chat · Sana A · Wardrobes & storage · 31 Oct RequestRepeatAssembly appointment · Frustrated | Assembly appointment | RequestRepeat | Frustrated | Lowers |
| Wanted to pay by UPI, had to use a card Chat · Aarav S · Beds · 31 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Cancelling because delivery is too late Chat · Dev B · Sofas & recliners · 31 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Chat · Karan Z · Sofas & recliners · 31 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Cancelling because delivery is too late Chat · Arjun D · Sofas & recliners · 30 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Ananya R · Sofas & recliners · 30 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Found a cheaper option elsewhere Chat · Vikram T · Beds · 30 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Followed up again: uPI option missing on the mobile site Chat · Ishaan G · Wardrobes & storage · 29 Oct RequestRepeatUPI not available · Frustrated | UPI not available | RequestRepeat | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Vikram T · Wardrobes & storage · 29 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Assembly visit not scheduled after delivery Chat · Sana A · Wardrobes & storage · 29 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Wanted to pay by UPI, had to use a card Chat · Sana A · Beds · 29 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Aditya V · Sofas & recliners · 29 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| UPI option missing on the mobile site Chat · Nikhil Y · Beds · 29 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Wanted to pay by UPI, had to use a card Chat · Karan Z · Dining · 29 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| UPI option missing on the mobile site Chat · Ananya R · Study & office · 29 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Wanted to pay by UPI, had to use a card Chat · Meera J · Sofas & recliners · 27 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Wanted to pay by UPI, had to use a card Chat · Riya C · Sofas & recliners · 27 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Cancelling because delivery is too late Chat · Nikhil Y · Study & office · 27 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Needs a carpenter for bed assembly Chat · Nikhil Y · Study & office · 27 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Assembly visit not scheduled after delivery Chat · Pooja H · Study & office · 27 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Needs a carpenter for bed assembly Chat · Priya M · Wardrobes & storage · 27 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Assembly visit not scheduled after delivery Chat · Rohan K · Wardrobes & storage · 26 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| UPI option missing on the mobile site Chat · Rohan K · Sofas & recliners · 26 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Found a cheaper option elsewhere Chat · Vikram T · Sofas & recliners · 26 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Chat · Nikhil Y · Wardrobes & storage · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Chat · Priya M · Sofas & recliners · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Cancelling because delivery is too late Chat · Diya W · Beds · 25 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Cancelling because delivery is too late Chat · Arjun D · Wardrobes & storage · 24 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Followed up again: found a cheaper option elsewhere Chat · Ananya R · Dining · 24 Oct RequestRepeatCancel order · Frustrated | Cancel order | RequestRepeat | Frustrated | Lowers |
| Followed up again: asked to reattempt delivery after 6 pm Chat · Dev B · Sofas & recliners · 24 Oct RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Followed up again: was out when the agent called, wants a weekend slot Chat · Meera J · Wardrobes & storage · 24 Oct RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Aditya V · Beds · 24 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Needs a carpenter for bed assembly Chat · Diya W · Beds · 23 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Followed up again: was out when the agent called, wants a weekend slot Chat · Meera J · Sofas & recliners · 23 Oct RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Chat · Ishaan G · Wardrobes & storage · 23 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Assembly visit not scheduled after delivery Chat · Karan Z · Beds · 23 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| UPI option missing on the mobile site Chat · Kavya N · Study & office · 23 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
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