Interactions
5 Oct – 1 Nov 202683 interactions
Sofas & recliners · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Asked if no-cost EMI is available on sofas Chat · Kabir L · Sofas & recliners · 2 Nov QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Rohan K · Sofas & recliners · 1 Nov QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Followed up again: wants to pay in parts for a bed Chat · Nikhil Y · Sofas & recliners · 1 Nov QueryRepeatEMI and pay later · Frustrated | EMI and pay later | QueryRepeat | Frustrated | Lowers |
| Asked if no-cost EMI is available on sofas Chat · Neha P · Sofas & recliners · 1 Nov QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Kabir L · Sofas & recliners · 1 Nov RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Saved for a gift, item went out of stock Chat · Sana A · Sofas & recliners · 31 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Cancelling because delivery is too late Chat · Dev B · Sofas & recliners · 31 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Asked when a recliner will be back in stock Chat · Diya W · Sofas & recliners · 31 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Assembly visit not scheduled after delivery Chat · Karan Z · Sofas & recliners · 31 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Cancelling because delivery is too late Chat · Arjun D · Sofas & recliners · 30 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Tracking page shows no update for four days Chat · Neha P · Sofas & recliners · 30 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Ananya R · Sofas & recliners · 30 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Wanted live tracking for a dining table Chat · Rohan K · Sofas & recliners · 30 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Tracking page shows no update for four days Chat · Pooja H · Sofas & recliners · 30 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Tracking page shows no update for four days Chat · Diya W · Sofas & recliners · 29 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Aditya V · Sofas & recliners · 29 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Tracking page shows no update for four days Chat · Sana A · Sofas & recliners · 28 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Followed up again: wants to pay in parts for a bed Chat · Sana A · Sofas & recliners · 28 Oct QueryRepeatEMI and pay later · Frustrated | EMI and pay later | QueryRepeat | Frustrated | Lowers |
| Festive coupon rejected at checkout Chat · Kavya N · Sofas & recliners · 28 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Wanted to pay by UPI, had to use a card Chat · Meera J · Sofas & recliners · 27 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Wanted to pay by UPI, had to use a card Chat · Riya C · Sofas & recliners · 27 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Asked if no-cost EMI is available on sofas Chat · Ananya R · Sofas & recliners · 27 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Asked if no-cost EMI is available on sofas Chat · Pooja H · Sofas & recliners · 26 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| UPI option missing on the mobile site Chat · Rohan K · Sofas & recliners · 26 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Found a cheaper option elsewhere Chat · Vikram T · Sofas & recliners · 26 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Asked for fabric swatches before buying Chat · Vikram T · Sofas & recliners · 25 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Saved for a gift, item went out of stock Chat · Arjun D · Sofas & recliners · 25 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Was out when the agent called, wants a weekend slot Chat · Priya M · Sofas & recliners · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Followed up again: asked to reattempt delivery after 6 pm Chat · Dev B · Sofas & recliners · 24 Oct RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Asked if no-cost EMI is available on sofas Chat · Kavya N · Sofas & recliners · 24 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Asked when a recliner will be back in stock Chat · Ananya R · Sofas & recliners · 24 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Followed up again: asked when a recliner will be back in stock Chat · Aditya V · Sofas & recliners · 24 Oct QueryRepeatOut of stock · Frustrated | Out of stock | QueryRepeat | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Aarav S · Sofas & recliners · 24 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Saved for a gift, item went out of stock Chat · Riya C · Sofas & recliners · 23 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Will a 3-seater fit a 10-foot wall? Chat · Diya W · Sofas & recliners · 23 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Followed up again: was out when the agent called, wants a weekend slot Chat · Meera J · Sofas & recliners · 23 Oct RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Festive coupon rejected at checkout Chat · Aditya V · Sofas & recliners · 22 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Asked when a recliner will be back in stock Chat · Kavya N · Sofas & recliners · 22 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Asked for fabric swatches before buying Chat · Sana A · Sofas & recliners · 22 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Asked when a recliner will be back in stock Chat · Karan Z · Sofas & recliners · 21 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
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