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Wanted live tracking for a dining table

INT-3056 · Call · Inbound · Riya C · 23 Oct 2026, 4:03 pm

Lowers your score a little

Transcript

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Listen Score

How this interaction counts

Lowers your score a little

Query

Fixing what caused this lifts your score every time it would have happened.

Call QA

Handled by Kiran · scored 40%

Greeted with their name and the brandNot yet
Confirmed the order before discussing itNot yet
Acknowledged how the customer feelsYes
Offered an option or alternativeNot yet
Gave a clear resolution dateNot yet
Did not ask for card or Aadhaar numbersYes
Checked if anything else was neededYes

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Tags

Type: Query
Journey stage: Fulfilment
Function: Logistics
Process: Order tracking
Topic: Where is my order
Product: Beds
Emotion: Frustrated
Urgency: Medium
Automatable: 92%