← Interactions
Was out when the agent called, wants a weekend slot
INT-3034 · Chat · Inbound · Dev B · 18 Oct 2026, 9:50 am
Lowers your score a little
Transcript
Transcript available for featured sample interactions. Try “Saved for a gift” in Interactions, or open INT-1001.
Listen Score
How this interaction counts
Lowers your score a little
- Request
Fixing what caused this lifts your score every time it would have happened.
Tags
- Type
- Request
- Journey stage
- Fulfilment
- Function
- Logistics
- Process
- Last-mile delivery
- Topic
- Missed delivery, reattempt
- Product
- Sofas & recliners
- Emotion
- Calm
- Urgency
- Medium
- Automatable
- 86%
- Theme
- Customers want evening and weekend delivery slots