Security and compliance

Recordings, transcripts and analytics are stored in an India region.

Names, phone numbers, emails, card and account numbers are masked before any model sees the text.

Consent flags per interaction, retention you control, and deletion and export requests handled within the platform.

Google and Microsoft SSO, with roles per function so each team sees what it needs.

Every access by Listen staff is logged, and support access needs your consent.

Customer data is never used to train shared models.