What avoidable contacts cost you

Most inbound contacts are queries a customer should never have needed to make. Estimate what cutting them is worth.

Inbound contacts per month

Cost per contact

₹

Share that is avoidable (where is my order, status, how-to)

Avoidable contacts you cut by fixing root causes

Contact centre cost per year

₹6.0 Cr

Spent on avoidable contacts

₹2.4 Cr

Estimated saving per year

₹60.0 L

Before revenue from opportunities like pay-later, which Listen sizes separately.